MySQL Databases Offline in cPanel? (kind of cryptic error message)

HiSmartAlarms

• September 27, 2020 20:56

Hello! I am trying to make a phpBB (phpBulletinBoard), anyways, I was trying to look at the databases, and got this message: Does anyone have any clue? Also, when I try to make a new database, it says it created it succssefully, but once i enter in the admin password and stuff, it says: [SPOILER="Fatal Error Full Message:"> Template::Exception: [TYPE]=[undef] [INFO]=[Mysql::get_privileges_on_database(HASH(0x340e9a8)) failed: The request failed. (Error ID pe8tmn) ] [TEXT]=[ ] at cpanel.pl line 1121. cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/sql/wizard3.htm"..., 1) called at cpanel.pl line 4489 cpanel::cpanel::run_standard_mode() called at cpanel.pl line 925 cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/sql/wizard3.html.tt") called at cpanel.pl line 323

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  andrew.n

  • September 28, 2020 16:52

  The MySQL server is currently offline. This is the source of the issue. If you don't have root access to the server I suggest you to reach out to your hosting provider for assistance,.

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  cPRex Jurassic Moderator

  • September 29, 2020 15:37

  @andrew.n 's advice is the way to go - if you have access to root and WHM, you can check things there and see if you can get some more useful errors. If not, contacting the host directly will be the best way to get that resolved.

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  HiSmartAlarms

  • September 29, 2020 15:39

  Well, I heard from a friend that MariaDB update could be causing the issue. And, I told the guy who has access to the root (my server host) and he has completely ignored me, so there isn't anything I can do for now. Thanks for trying to help guys!

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