some email addresses on one domain cant receive emails

xanadu

• September 30, 2020 01:23

Lets say mydomain .com has 10 email users some users can receive email from remote domains but others can't, senders to those that are not receiving emails get the message 'No Such User Here'. It appears that those emaill addresses that were created very recently are the only ones impacted. Simply put user1@mydomain.com receives emails from everywhere, user10@mydomain.com does not receive emails. Help please

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  keat63

  • September 30, 2020 07:43

  I assume you are a web site owner, with a CPanel hosting package, and not a root administrator with WHM ? If so You have a few tools at your disposal. Under the email section of Cpanel, you could take a look at 'Track Delivery', see if there are any entries related to those users. Also check that box trapper is not enabled on those accounts, or that you don't have any global or user filters configured.

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  xanadu

  • September 30, 2020 09:07

  Thank you for your response. It is one of several servers and I am the root admin with WHM. The server in question has 20 domains hosted all without mail problems except this one domain. Thanks again for helping.

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  keat63

  • September 30, 2020 10:19

  In which case, i'd start looking in : var/log/maillog var/log/exim_mainlog var/log/exim_rejectlog

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  cPanelLauren

  • October 01, 2020 21:24

  Hello, It also sounds as though there may be an issue with the MX record, or something like a problem with Split delivery?

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