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Sectien "Email Deliverabiliy" in whm only

rscalover
Hello, First some information:
  • I have a CPanel / whm dedicated server.
  • Yes the dns is hosted locally (Bind) i do use external dns via AXFR zone transfers.
  • My host requires me to use an smtprelay as per there instructions they provide instructions to configure exim without this smtprelay you can't send mail.
Now the problem: I do receive emails just fine but the email deliverability section within whm says a dkim record does not exist while i do have that TXT record when you load that page again it says valid dkim but invalid spf this is confusing what is the trick with this ? alt="dkim.PNG">68365

Comments

8 comments

Date Votes
  • kodeslogic
    The below documentation may help you with your problem: [QUOTE]
    0
  • rscalover
    Hello, I have used the "Enable DKIM & SPF globally" feature it works fine except on the server main hostname it always says there is no DKIM record while i do have that record.Even this command whmapi1 validate_current_dkims domain=servername.domain.tld
    returns MISSING indicating the record isn't there i'm not blind it is there
    0
  • SamuelM
    Hello @rscalover There has been some inconsistency with the DNS lookups that take place on the Email Deliverability page. The Email Deliverability page uses libunbound to perform DNS lookups. To replicate the query, can you please check to see if your server returns the expected result when running this command? /scripts/cpdig default._domainkey.$yourdomain.net TXT
    Additionally, can you please review the cPanel error log to see if there are any error messages logged when you observe the issue on the Email Deliverability page? The cPanel error log is found in the following path: /usr/local/cpanel/logs/error_log
    0
  • rscalover
    Hello @rscalover There has been some inconsistency with the DNS lookups that take place on the Email Deliverability page. The Email Deliverability page uses libunbound to perform DNS lookups. To replicate the query, can you please check to see if your server returns the expected result when running this command? /scripts/cpdig default._domainkey.$yourdomain.net TXT
    Additionally, can you please review the cPanel error log to see if there are any error messages logged when you observe the issue on the Email Deliverability page? The cPanel error log is found in the following path: /usr/local/cpanel/logs/error_log

    /scripts/cpdig default._domainkey.$yourdomain.net TXT is not returning anything and the CPanel error_log does contain an error about the lib you mentioned cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1984 cpanel::cpsrvd::dodoc(HASH(0x1362038)) called at cpsrvd.pl line 1724 cpanel::cpsrvd::handle_one_connection(6) called at cpsrvd.pl line 1102 cpanel::cpsrvd::script() called at cpsrvd.pl line 431 [2020-10-10 13:10:17 +0200] warn [Internal Warning while parsing [stdin] 24521] (in cleanup) DNS::Unbound::_destroy_context: ctx is not of type struct ub_ctxPtr at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/DNS/Unbound.pm line 731 during global destruction. at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/DNS/Unbound.pm line 731. DNS::Unbound::DESTROY(DNS::Unbound=HASH(0x2666e40)) called at /usr/local/cpanel/whostmgr/bin/xml-api line 0 eval {...} called at /usr/local/cpanel/whostmgr/bin/xml-api line 0
    0
  • cPanelChris
    Hello @rscalover , Thank you for the update. There's definitely something going on with libunbound here. Could you open a ticket for this so we can investigate this in more depth? This can be done using the link in my signature.
    0
  • rscalover
    Hello @cPanelChris , I did not purchase my licence directly through cPanel the whm interface to create a ticket directed me to the correct licence provider and i created a ticket with them .In addition to that when you are using a smart host make sure you use "dkim_remote_smtp" instead of "remote_smtp" i found the solution to my problem on this page Emails are not DKIM-signed when sending with a smart host
    0
  • cPJeremy
    Hello @rscalover ! I am glad that you were able to find the solution to this issue from the article that you linked. If you do need help moving forward you can create a ticket with us at
    0
  • rscalover
    Hello, While there might be a problem with whm & libunbound 3 of the dns servers i am using are not returning the TXT record that is involved with DKIM .I have a feeling that before i bother someone else i have to fix my own problems first.
    0

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