Whm/cpanel Wrong Mail Host After Using Transfer Tool

Jilco

• October 18, 2020 02:40

I'm out of options. After using the WHM transfer tool to copy my entire cpanel account to my other server for testing (did that several times without problems) there were a lot of problems, als see

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  Jilco

  • October 19, 2020 11:27

  For some reason the /etc/manualmx was changed. Setting the correct value did the job

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  cPanelLauren

  • October 19, 2020 16:55

  Glad to see you were able to resolve the issue on your own, I do believe this is related to an internal case in relation to the transfer tool that is open currently. The workaround for this is similar to what you've done, though it just recommends you remove the entries from /etc/manualmx
  There is a support article that you can look over here for more information: Email is still proxied after running unset_all_service_proxy_backends

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  JoseDieguez

  • January 20, 2023 22:27

  Glad to see you were able to resolve the issue on your own, I do believe this is related to an internal case in relation to the transfer tool that is open currently. The workaround for this is similar to what you've done, though it just recommends you remove the entries from /etc/manualmx
  There is a support article that you can look over here for more information:

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  cPRex Jurassic Moderator

  • January 23, 2023 13:43

  @JoseDieguez - I don't see a specific case number linked to either of those articles at this time. Since it has been 2-3 years, it has likely been resolved. I'm glad the details here helped!

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  slim

  • February 19, 2023 03:49

  Is there any chance cPanel could actually document the transfer process - And I mean really document it. I just got stung by this - and it would be nice to have a list of things cPanel does during a transfer so if we need to reference them to roll back a botched transfer - we have the information at hand to do it.

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  cPRex Jurassic Moderator

  • February 20, 2023 14:10

  @slim - I'm not entirely sure what you mean. Can you let me know what you're looking for specifically or what isn't clear about the process?

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  slim

  • February 20, 2023 19:46

  There is nothing clear about the transfer process! The manualmx entry is just one example ofsomthing that the transfer process does that needs to be reversed when somthing goes wrong. What else does the process do that needs to be reversed in the situation where say the process fails, locks up, or simply needs to be reversed?

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  cPRex Jurassic Moderator

  • February 20, 2023 19:52

  Thanks for the additional details. I believe you're referring to the changes that Live Transfer makes on the system. We have a guide here that tells you how to reverse this process:

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