Migrate primary domain for cPanel to cPanel (shared hosting)

atomos_mv

• November 13, 2020 05:40

Hi there, I need to change my hosting provider. Actually I have a shared hosting with my domain as primary domain. (DNS are managed within this hosting provider). I would gently ask some help to find the best way to migrate (website+emails). The problem is that for open a shared hosting under the new hosting provider I need to set a primary domain, that is my actually domain. In doing so I loose al the files at the origin. (It also require a domain transfer). Thank you if some one can help.

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  cPRex Jurassic Moderator

  • November 13, 2020 17:09

  Hey there, @atomos_mv - thanks for joining the forums and talking to us! If you have full access to cPanel you would be able to create a backup file that you could take to the new host to restore the account. Using the Backup Wizard inside of cPanel will allow you to create a backup that can be moved to another system. Unless I am misunderstanding the request, that's all you'd need to do in order to get the data moved.

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  atomos_mv

  • November 20, 2020 10:39

  Thank you @cPRex My hosting provider says: Full backup disabled! Your account size exceeds 5000MB. So I can only download mysql databases but not home directory. How would you proceed?

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  cPRex Jurassic Moderator

  • November 20, 2020 12:49

  Some providers do disable the full backup option on larger accounts, as the backup itself would take up a considerable amount of space on the machine. For this, your only option would be to export the databases manually, and also move the files manually with FTP down to your local workstation and then up to the new account.

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  atomos_mv

  • November 20, 2020 15:06

  Thank you @cPRex, I manually migrated 3 email account for testing. Is all ok but all the emails status of every email is "to read". I just copied via ftp the my_domain.com folder inside mail folder of cpanel.

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  cPRex Jurassic Moderator

  • November 20, 2020 15:13

  When moving files with an FTP connection, especially email files, the timestamp on the message can change, affecting the way the messages are displayed in some clients. This has come up before here:

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