The cPanel & WHM update process failed

Hello, Out of the blue started getting email alerts about the following error. Maintenance ended; however, it did not exit cleanly (256). The following events were logged: "scripts/rpmup". Review the update logs to determine why the update failed.

[2020-11-20 03:02:16 -0600] E [/usr/local/cpanel/scripts/rpmup] The "/usr/local/cpanel/scripts/rpmup" command (process 4068111) reported error number 1 when it ended.
...
[2020-11-20 03:02:57 -0600] - Finished command `/usr/local/cpanel/scripts/check_mysql` in 0.097 seconds
[2020-11-20 03:02:57 -0600] Processing: Checking CloudLinux installation
[2020-11-20 03:02:57 -0600] - Processing command `/usr/local/cpanel/bin/cloudlinux_update`
[2020-11-20 03:02:57 -0600] - Finished command `/usr/local/cpanel/bin/cloudlinux_update` in 0.234 seconds
[2020-11-20 03:02:57 -0600] Processing: Updating plugins data cache
[2020-11-20 03:02:57 -0600] - Processing command `/usr/local/cpanel/bin/refresh_plugin_cache`
[2020-11-20 03:02:57 -0600] - Finished command `/usr/local/cpanel/bin/refresh_plugin_cache` in 0.195 seconds
[2020-11-20 03:02:57 -0600] Processing: Ensuring SSL certificate information for CCS is up to date.
[2020-11-20 03:02:57 -0600] - Processing command `/usr/local/cpanel/scripts/ccs-check --run --ssl`
[2020-11-20 03:02:58 -0600] - Finished command `/usr/local/cpanel/scripts/ccs-check --run --ssl` in 0.012 seconds
[2020-11-20 03:02:58 -0600] Processing: Ensure cpanel-plugins yum repo exists
[2020-11-20 03:02:58 -0600] - Finished in 0.274 seconds
[2020-11-20 03:02:58 -0600] Processing: Checking Addon Licenses
[2020-11-20 03:02:58 -0600] - Finished in 0.042 seconds
[2020-11-20 03:02:58 -0600] Processing: Checking End Of Life for current version.
[2020-11-20 03:02:58 -0600] - Finished in 0.152 seconds
[2020-11-20 03:02:58 -0600] Processing:
[2020-11-20 03:02:58 -0600] Maintenance complete.
=> Log closed Fri Nov 20 03:02:58 2020

If I run the command manually, I get the following.

/usr/local/cpanel/scripts/rpmup
checkyum version 22.3  (excludes: bind-chroot kernel ruby)
info [rpmup] Starting yum execution "--assumeyes --color=never --config /etc/yum.conf update --disablerepo=epel".
Loaded plugins: fastestmirror, rhnplugin, universal-hooks
This system is receiving updates from CLN.
Determining fastest mirrors
* EA4: 66.23.237.210
* cpanel-addons-production-feed: 66.23.237.210
* cpanel-plugins: 66.23.237.210
* cloudlinux-x86_64-server-7: xmlrpc.cln.cloudlinux.com
Resolving Dependencies
--> Running transaction check
---> Package MariaDB-client.x86_64 0:10.3.26-1.el7.centos will be updated
---> Package MariaDB-client.x86_64 0:10.3.27-1.el7.centos will be an update
---> Package MariaDB-common.x86_64 0:10.3.26-1.el7.centos will be updated
---> Package MariaDB-common.x86_64 0:10.3.27-1.el7.centos will be an update
---> Package MariaDB-compat.x86_64 0:10.3.26-1.el7.centos will be updated
---> Package MariaDB-compat.x86_64 0:10.3.27-1.el7.centos will be an update
---> Package MariaDB-devel.x86_64 0:10.3.26-1.el7.centos will be updated
---> Package MariaDB-devel.x86_64 0:10.3.27-1.el7.centos will be an update
---> Package MariaDB-server.x86_64 0:10.3.26-1.el7.centos will be updated
---> Package MariaDB-server.x86_64 0:10.3.27-1.el7.centos will be an update
---> Package MariaDB-shared.x86_64 0:10.3.26-1.el7.centos will be updated
---> Package MariaDB-shared.x86_64 0:10.3.27-1.el7.centos will be an update
---> Package OpenEXR-libs.x86_64 0:1.7.1-7.el7 will be updated
---> Package OpenEXR-libs.x86_64 0:1.7.1-8.el7 will be an update
---> Package SDL.x86_64 0:1.2.15-16.el7 will be updated
---> Package SDL.x86_64 0:1.2.15-17.el7 will be an update
---> Package alt-openssl.x86_64 1:1.0.2k-2.el7.cloudlinux.10 will be updated
---> Package alt-openssl.x86_64 1:1.0.2k-2.el7.cloudlinux.11 will be an update
---> Package alt-openssl-libs.x86_64 1:1.0.2k-2.el7.cloudlinux.10 will be updated
---> Package alt-openssl-libs.x86_64 1:1.0.2k-2.el7.cloudlinux.11 will be an update
---> Package app-version-detector.x86_64 1:20.0803-1.el7 will be updated
---> Package app-version-detector.x86_64 1:20.0803-2.el7 will be an update
---> Package bind.x86_64 32:9.11.4-16.P2.el7_8.6 will be updated
---> Package bind.x86_64 32:9.11.4-26.P2.el7_9.2 will be an update
---> Package bind-devel.x86_64 32:9.11.4-16.P2.el7_8.6 will be updated
---> Package bind-devel.x86_64 32:9.11.4-26.P2.el7_9.2 will be an update
---> Package bind-export-libs.x86_64 32:9.11.4-16.P2.el7_8.6 will be updated
---> Package bind-export-libs.x86_64 32:9.11.4-26.P2.el7_9.2 will be an update
---> Package bind-libs.x86_64 32:9.11.4-16.P2.el7_8.6 will be updated
---> Package bind-libs.x86_64 32:9.11.4-26.P2.el7_9.2 will be an update
---> Package bind-libs-lite.x86_64 32:9.11.4-16.P2.el7_8.6 will be updated
---> Package bind-libs-lite.x86_64 32:9.11.4-26.P2.el7_9.2 will be an update
---> Package bind-license.noarch 32:9.11.4-16.P2.el7_8.6 will be updated
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---> Package bind-lite-devel.x86_64 32:9.11.4-16.P2.el7_8.6 will be updated
---> Package bind-lite-devel.x86_64 32:9.11.4-26.P2.el7_9.2 will be an update
---> Package bind-utils.x86_64 32:9.11.4-16.P2.el7_8.6 will be updated
---> Package bind-utils.x86_64 32:9.11.4-26.P2.el7_9.2 will be an update
---> Package binutils.x86_64 0:2.27-43.base.el7_8.1 will be updated
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---> Package cagefs.x86_64 0:7.1.3-1.el7.cloudlinux will be updated
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---> Package cagefs-safebin.x86_64 0:7.1.3-1.el7.cloudlinux will be updated
---> Package cagefs-safebin.x86_64 0:7.1.4-1.el7.cloudlinux will be an update
---> Package chkconfig.x86_64 0:1.7.4-1.el7 will be updated
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---> Package cloudlinux-release.x86_64 0:7.8-1.el7 will be updated
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---> Package coreutils.x86_64 0:8.22-24.el7 will be updated
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---> Package cpio.x86_64 0:2.11-27.el7 will be updated
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---> Package cpp.x86_64 0:4.8.5-39.el7.cloudlinux will be updated
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---> Package cups-libs.x86_64 1:1.6.3-43.el7 will be updated
---> Package cups-libs.x86_64 1:1.6.3-51.el7 will be an update
---> Package curl.x86_64 0:7.29.0-57.el7_8.1 will be updated
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---> Package dbus.x86_64 1:1.10.24-14.el7_8 will be updated
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---> Package dbus-libs.x86_64 1:1.10.24-14.el7_8 will be updated
---> Package dbus-libs.x86_64 1:1.10.24-15.el7 will be an update
---> Package device-mapper.x86_64 7:1.02.164-7.el7_8.2 will be updated
---> Package device-mapper.x86_64 7:1.02.170-6.el7 will be an update
---> Package device-mapper-event.x86_64 7:1.02.164-7.el7_8.2 will be updated
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---> Package device-mapper-event-libs.x86_64 7:1.02.164-7.el7_8.2 will be updated
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---> Package device-mapper-persistent-data.x86_64 0:0.8.5-2.el7 will be updated
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---> Package dhclient.x86_64 12:4.2.5-79.el7 will be updated
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---> Package e2fsprogs.x86_64 0:1.42.9-17.el7 will be updated
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---> Package e2fsprogs-devel.x86_64 0:1.42.9-17.el7 will be updated
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---> Package e2fsprogs-libs.x86_64 0:1.42.9-17.el7 will be updated
---> Package e2fsprogs-libs.x86_64 0:1.42.9-19.el7 will be an update
---> Package elfutils.x86_64 0:0.176-4.el7 will be updated
---> Package elfutils.x86_64 0:0.176-5.el7 will be an update
---> Package elfutils-default-yama-scope.noarch 0:0.176-4.el7 will be updated
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---> Package elfutils-libelf.x86_64 0:0.176-4.el7 will be updated
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---> Package elfutils-libs.x86_64 0:0.176-4.el7 will be updated
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---> Package expat.x86_64 0:2.1.0-11.el7 will be updated
---> Package expat.x86_64 0:2.1.0-12.el7 will be an update
---> Package expat-devel.x86_64 0:2.1.0-11.el7 will be updated
---> Package expat-devel.x86_64 0:2.1.0-12.el7 will be an update
---> Package file.x86_64 0:5.11-36.el7 will be updated
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---> Package freetype.x86_64 0:2.8-14.el7 will be updated
---> Package freetype.x86_64 0:2.8-14.el7_9.1 will be an update
---> Package freetype-devel.x86_64 0:2.8-14.el7 will be updated
---> Package freetype-devel.x86_64 0:2.8-14.el7_9.1 will be an update
---> Package gcc.x86_64 0:4.8.5-39.el7.cloudlinux will be updated
---> Package gcc.x86_64 0:4.8.5-44.el7.cloudlinux will be an update
---> Package gcc-c++.x86_64 0:4.8.5-39.el7.cloudlinux will be updated
---> Package gcc-c++.x86_64 0:4.8.5-44.el7.cloudlinux will be an update
---> Package gdb.x86_64 0:7.6.1-119.el7 will be updated
---> Package gdb.x86_64 0:7.6.1-120.el7 will be an update
---> Package ghostscript.x86_64 0:9.25-2.el7_7.3 will be updated
---> Package ghostscript.x86_64 0:9.25-5.el7 will be an update
---> Package glib2.x86_64 0:2.56.1-5.el7 will be updated
---> Package glib2.x86_64 0:2.56.1-8.el7 will be an update
---> Package glibc.x86_64 0:2.17-307.el7.1 will be updated
---> Package glibc.x86_64 0:2.17-317.el7 will be an update
---> Package glibc-common.x86_64 0:2.17-307.el7.1 will be updated
---> Package glibc-common.x86_64 0:2.17-317.el7 will be an update
---> Package glibc-devel.x86_64 0:2.17-307.el7.1 will be updated
---> Package glibc-devel.x86_64 0:2.17-317.el7 will be an update
---> Package glibc-headers.x86_64 0:2.17-307.el7.1 will be updated
---> Package glibc-headers.x86_64 0:2.17-317.el7 will be an update
---> Package glibc-static.x86_64 0:2.17-307.el7.1 will be updated
---> Package glibc-static.x86_64 0:2.17-317.el7 will be an update
---> Package grub2.x86_64 1:2.02-0.86.el7_8.cloudlinux will be updated
---> Package grub2.x86_64 1:2.02-0.87.el7.cloudlinux will be an update
---> Package grub2-common.noarch 1:2.02-0.86.el7_8.cloudlinux will be updated
---> Package grub2-common.noarch 1:2.02-0.87.el7.cloudlinux will be an update
---> Package grub2-efi-x64.x86_64 1:2.02-0.86.el7_8.cloudlinux will be updated
---> Package grub2-efi-x64.x86_64 1:2.02-0.87.el7.cloudlinux will be an update
---> Package grub2-pc.x86_64 1:2.02-0.86.el7_8.cloudlinux will be updated
---> Package grub2-pc.x86_64 1:2.02-0.87.el7.cloudlinux will be an update
---> Package grub2-pc-modules.noarch 1:2.02-0.86.el7_8.cloudlinux will be updated
---> Package grub2-pc-modules.noarch 1:2.02-0.87.el7.cloudlinux will be an update
---> Package grub2-tools.x86_64 1:2.02-0.86.el7_8.cloudlinux will be updated
---> Package grub2-tools.x86_64 1:2.02-0.87.el7.cloudlinux will be an update
---> Package grub2-tools-extra.x86_64 1:2.02-0.86.el7_8.cloudlinux will be updated
---> Package grub2-tools-extra.x86_64 1:2.02-0.87.el7.cloudlinux will be an update
---> Package grub2-tools-minimal.x86_64 1:2.02-0.86.el7_8.cloudlinux will be updated
---> Package grub2-tools-minimal.x86_64 1:2.02-0.87.el7.cloudlinux will be an update
---> Package gtk-update-icon-cache.x86_64 0:3.22.30-5.el7 will be updated
---> Package gtk-update-icon-cache.x86_64 0:3.22.30-6.el7 will be an update
---> Package hunspell.x86_64 0:1.3.2-15.el7 will be updated
---> Package hunspell.x86_64 0:1.3.2-16.el7 will be an update
---> Package hwdata.x86_64 0:0.252-9.5.el7 will be updated
---> Package hwdata.x86_64 0:0.252-9.7.el7 will be an update
---> Package initscripts.x86_64 0:9.49.49-3.el7.cloudlinux will be updated
---> Package initscripts.x86_64 0:9.49.53-1.el7_9.1 will be an update
---> Package iproute.x86_64 0:4.11.0-25.el7.cloudlinux.1 will be updated
---> Package iproute.x86_64 0:4.11.0-30.el7.cloudlinux will be an update
---> Package iptables.x86_64 0:1.4.21-34.el7 will be updated
---> Package iptables.x86_64 0:1.4.21-35.el7.cloudlinux will be an update
---> Package java-1.8.0-openjdk-headless.x86_64 1:1.8.0.262.b10-0.el7_8 will be updated
---> Package java-1.8.0-openjdk-headless.x86_64 1:1.8.0.272.b10-1.el7_9 will be an update
---> Package kexec-tools.x86_64 0:2.0.15-43.el7 will be updated
---> Package kexec-tools.x86_64 0:2.0.15-51.el7_9.1 will be an update
---> Package kpartx.x86_64 0:0.4.9-131.el7 will be updated
---> Package kpartx.x86_64 0:0.4.9-134.el7_9 will be an update
---> Package krb5-devel.x86_64 0:1.15.1-46.el7 will be updated
---> Package krb5-devel.x86_64 0:1.15.1-50.el7 will be an update
---> Package krb5-libs.x86_64 0:1.15.1-46.el7 will be updated
---> Package krb5-libs.x86_64 0:1.15.1-50.el7 will be an update
---> Package libX11.x86_64 0:1.6.7-2.el7 will be updated
---> Package libX11.x86_64 0:1.6.7-3.el7_9 will be an update
---> Package libX11-common.noarch 0:1.6.7-2.el7 will be updated
---> Package libX11-common.noarch 0:1.6.7-3.el7_9 will be an update
---> Package libX11-devel.x86_64 0:1.6.7-2.el7 will be updated
---> Package libX11-devel.x86_64 0:1.6.7-3.el7_9 will be an update
---> Package libblkid.x86_64 0:2.23.2-63.el7 will be updated
---> Package libblkid.x86_64 0:2.23.2-65.el7 will be an update
---> Package libblkid-devel.x86_64 0:2.23.2-63.el7 will be updated
---> Package libblkid-devel.x86_64 0:2.23.2-65.el7 will be an update
---> Package libcom_err.x86_64 0:1.42.9-17.el7 will be updated
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---> Package libcom_err-devel.x86_64 0:1.42.9-19.el7 will be an update
---> Package libcroco.x86_64 0:0.6.12-4.el7 will be updated
---> Package libcroco.x86_64 0:0.6.12-6.el7_9 will be an update
---> Package libcurl.x86_64 0:7.29.0-57.el7_8.1 will be updated
---> Package libcurl.x86_64 0:7.29.0-59.el7_9.1 will be an update
---> Package libcurl-devel.x86_64 0:7.29.0-57.el7_8.1 will be updated
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---> Package libexif.x86_64 0:0.6.21-7.el7_8 will be updated
---> Package libexif.x86_64 0:0.6.22-1.el7 will be an update
---> Package libgcc.x86_64 0:4.8.5-39.el7.cloudlinux will be updated
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---> Package libgfortran.x86_64 0:4.8.5-39.el7.cloudlinux will be updated
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---> Package libgomp.x86_64 0:4.8.5-39.el7.cloudlinux will be updated
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---> Package libgs.x86_64 0:9.25-2.el7_7.3 will be updated
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---> Package libgudev1.x86_64 1:219-73.el7_8.9.cloudlinux will be updated
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---> Package libkadm5.x86_64 0:1.15.1-46.el7 will be updated
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---> Package libmount.x86_64 0:2.23.2-63.el7 will be updated
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---> Package libmount-devel.x86_64 0:2.23.2-63.el7 will be updated
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---> Package libnghttp2.x86_64 0:1.7.1-1.el7 will be updated
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---> Package libpng.x86_64 2:1.5.13-7.el7_2 will be updated
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---> Package libpng-devel.x86_64 2:1.5.13-7.el7_2 will be updated
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---> Package libquadmath.x86_64 0:4.8.5-39.el7.cloudlinux will be updated
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---> Package libsmartcols.x86_64 0:2.23.2-63.el7 will be updated
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---> Package libstdc++.x86_64 0:4.8.5-39.el7.cloudlinux will be updated
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---> Package yum.noarch 0:3.4.3-167.el7.cloudlinux will be updated
---> Package yum.noarch 0:3.4.3-168.el7.cloudlinux will be an update
--> Processing Conflict: iproute-4.11.0-30.el7.cloudlinux.x86_64 conflicts kernel < 3.10.0-793.21.1.lve1.5.20
--> Finished Dependency Resolution
Error: iproute conflicts with 1:kernel-3.10.0-714.10.2.lve1.5.19.8.el7.x86_64
You could try using --skip-broken to work around the problem
You could try running: rpm -Va --nofiles --nodigest
info [rpmup] Completed yum execution "--assumeyes --color=never --config /etc/yum.conf update --disablerepo=epel": in 66.695 second(s).
(XID zpwzhz) "/usr/bin/yum" reported error code "1" when it ended:
checkyum version 22.3  (excludes: bind-chroot ruby)

Does anyone know what might be causing this? Any help would be appreciated. Thanks!

kodeslogic

November 20, 2020 17:56

The below article may help you with your problem [QUOTE]

cPRex Jurassic Moderator

November 20, 2020 19:20

Thanks for posting that @kodeslogic ! @twintone, can you let us know if that doesn't take care of the issue?

twintone

November 20, 2020 19:38

I will update tonight during off hours and see if this fixes it. I will let you know.. thanks for the info!

November 20, 2020 19:42

Sounds like a plan!

ffeingol

November 20, 2020 19:58

After having gone through this, you may NOT want to follow that article. If you remove the older kernels from the RPM database (as far as I'm aware) they will never get physically removed as newer kernels get installed. Depending if/how big your boot partition is, that could cause problems down the line. We opened a ticket with CloudLinux and the suggestion that we got was to exclude iproute* from yum updates (short term). They said the old iproute will work with the new kernels but the new iproute won't work with kernels older kernels.

November 20, 2020 20:51

Appreciate the heads up. So how do you go about "excluding" iproute from the yum updates?

November 20, 2020 21:30

Just add it to the exclude line in /etc/yum.conf You'd add iproute* to the end (there should already be a list of things that are excluded).

November 20, 2020 22:11

Got it. Added.. thank you!

The cPanel & WHM update process failed

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