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cPanel Transfer Failure

mr_rain5
I'm currently attempting to restore a cPanel account from another server. The transfer was successful however restore subsequently failed with the following error message: Target "/home" on host "host.domain.com" has 409.31 GB free and requires at least 39 bytes free, which includes space for temporary files. debug: Established cpanel session Disk space appears to be fine on the server itself: [my.server]# df -h Filesystem Size Used Avail Use% Mounted on devtmpfs 16G 0 16G 0% /dev tmpfs 16G 0 16G 0% /dev/shm tmpfs 16G 9.2M 16G 1% /run tmpfs 16G 0 16G 0% /sys/fs/cgroup /dev/mapper/centos-root 50G 6.0G 45G 12% / /dev/sda2 1014M 144M 871M 15% /boot /dev/sda1 200M 12M 189M 6% /boot/efi /dev/mapper/centos-home 410G 34M 410G 1% /home /dev/loop0 2.3G 8.0M 2.1G 1% /tmp tmpfs 3.2G 0 3.2G 0% /run/user/0
At this point I'm not sure what is happening - Any ideas?

Comments

5 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! Did you see any other lines reported from the Transfer Tool when you tried that work? That piece of the transfer log is usually just information, and doesn't indicate a specific error. If there are other entries in the log please let me see those and that might allow me to provide better details.
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  • mr_rain5
    Hey there! Did you see any other lines reported from the Transfer Tool when you tried that work? That piece of the transfer log is usually just information, and doesn't indicate a specific error. If there are other entries in the log please let me see those and that might allow me to provide better details.

    Thank you for the speedy response! Yes, there was more in the logs... This is the full error message: Starting "RESTORE" for "Account" "domain". Restore File: /home/cpmove-domain-1606152865.tar.gz Restore Reseller Privs: no Restricted mode: yes Live transfer: no Target "/home" on host "my.dedi" has 409.31 GB free and requires at least 39 bytes free, which includes space for temporary files. debug: Established cpanel session The "Reseller" restore module has the following areas disabled by request: "all" ArchiveManager Preparing archive for restoration " Calculating disk space needed " Done. Target "/home/cpanelpkgrestore.TMP.work.d055ec0c/unsafe_to_read_archive" on host "my.dedi" has 409.31 GB free and requires at least 39 bytes free, which includes space for temporary files. ArchiveManager Failed to extract the archive at "/home/cpmove-domain-1606152865.tar.gz": The tar archive extraction failed because of the error "The "/usr/bin/gtar --no-same-owner --use-compress-program=/usr/local/cpanel/bin/gzip-wrapper --preserve-permissions --extract --directory /home/cpanelpkgrestore.TMP.work.d055ec0c/unsafe_to_read_archive --file /home/cpmove-fireplac-1606152865.tar.gz" command (process 15435) reported error number 2 when it ended.": pigz: skipping: unrecognized format /usr/bin/gtar: Child returned status 1 /usr/bin/gtar: Error is not recoverable: exiting now Removing copied archive "/home/cpmove-domain-1606152865.tar.gz" from the local server " Failed: Account Restore Failed: "Failed to extract the archive at "/home/cpmove-domain-1606152865.tar.gz": The tar archive extraction failed because of the error "The "/usr/bin/gtar --no-same-owner --use-compress-program=/usr/local/cpanel/bin/gzip-wrapper --preserve-permissions --extract --directory /home/cpanelpkgrestore.TMP.work.d055ec0c/unsafe_to_read_archive --file /home/cpmove-domain-1606152865.tar.gz" command (process 15435) reported error number 2 when it ended.": pigz: skipping: unrecognized format /usr/bin/gtar: Child returned status 1 /usr/bin/gtar: Error is not recoverable: exiting now "
    Let me know if you need anything more :)
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  • cPRex Jurassic Moderator
    Thanks for the details - that seems much better and gives me more information to work with. Is this work happening through the Transfer Tool in WHM or did you create the backup and move the backup file to a new server to restore it? It looks like the latter option to me, and if that is the case can you run the following command the cpmove file to see what it says? tar -tzf /home/cpmove-domain-1606152865.tar.gz That will give a lot of output, but if you see something like this block of text, that would indicate the tar file is corrupted and you won't be able to restore your data from it: gzip: stdin: unexpected end of file tar: Unexpected EOF in archive tar: Error is not recoverable: exiting now
    We have some additional details about this in our article here: How to check a tar file for corruption but let me know if that helps!
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  • mr_rain5
    Thanks for the details - that seems much better and gives me more information to work with. Is this work happening through the Transfer Tool in WHM or did you create the backup and move the backup file to a new server to restore it? It looks like the latter option to me, and if that is the case can you run the following command the cpmove file to see what it says? tar -tzf /home/cpmove-domain-1606152865.tar.gz That will give a lot of output, but if you see something like this block of text, that would indicate the tar file is corrupted and you won't be able to restore your data from it: gzip: stdin: unexpected end of file tar: Unexpected EOF in archive tar: Error is not recoverable: exiting now
    We have some additional details about this in our article here:
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  • cPRex Jurassic Moderator
    Sounds good - let me know!
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