A fatal error or timeout occurred while processing this directive

greektranslator

• December 19, 2020 11:03

I had the notice "You must reboot the server to apply software updates." on WHM and clicked on it. The result was as seen below. I do not have kernelcare installed. I had it tested once and it was removed (or so I thought, perhaps some remnants?). A fatal error or timeout occurred while processing this directive. [close] (XID yr6nzf) The system failed to send an HTTP "GET" request to " because of an error: Could not connect to 'patches.kernelcare.com:443': Connection timed out at /usr/local/cpanel/Cpanel/KernelCare/Availability.pm line 66. Cpanel::KernelCare::Availability::kernel_is_supported() called at /usr/local/cpanel/Cpanel/KernelCare.pm line 36 Cpanel::KernelCare::system_supports_kernelcare() called at whostmgr/bin/whostmgr.pl line 5376 main::graceful_reboot_landing("graceful_reboot_landing") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 274 Whostmgr::Dispatch::_do_call("graceful_reboot_landing", HASH(0x3229478), HASH(0x3228c08)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 172 Whostmgr::Dispatch::dispatch("graceful_reboot_landing", 1, ARRAY(0x3229340), HASH(0x3228c08)) called at whostmgr/bin/whostmgr.pl line 439

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  cPRex Jurassic Moderator

  • December 21, 2020 15:21

  Hey there! It seems there are indeed remnants of that package on the machine. If you run the following command: rpm -qa | grep -i kernelcare
  do you see that the package is still installed? If not, can you send me the output of "uname -r" so we can see the installed kernel?

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  holikdardelo

  • January 21, 2022 15:53

  The same problem has not been solved.

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  cPanelAnthony

  • January 21, 2022 21:52

  I'm happy to hear it!

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