Greylisting options for a single account

GoWilkes

• December 28, 2020 08:46

I have one hosted client that gets a TON of auto messages from companies that definitely look like spam, but she wants them. So overnight I had 81 emails to her in the Greylist report! Is there a way to whitelist them JUST for her account? I see that I can disable it for her account in her cPanel, but I would consider that a last resort.

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  cPRex Jurassic Moderator

  • December 28, 2020 15:23

  Hey there! It sounds like you want to whitelist this for a specific email address but not an entire domain, correct? I currently don't have a way to whitelist an individual email account, so that would be a great feature request if you wanted to get that submitted.

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  GoWilkes

  • December 28, 2020 16:58

  I tried... do I need to register a separate account? It wouldn't let me log in with the same account that I use here

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  cPRex Jurassic Moderator

  • December 28, 2020 17:54

  Currently there is no link between tickets/forums/features although that is something we're working on!

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  GoWilkes

  • December 28, 2020 19:45

  Well... I tried to register an account, it asks to enter an email and Full Name. I did, then it took me back to sign in. But nowhere did it ask me to enter a password! I clicked "Forgot Password" and it said it sent a password to me, but I never received an email on that (not in the spam folder, either). I was able to register using my Google account, but otherwise the registration process seems to be totally broken.

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  cPRex Jurassic Moderator

  • December 28, 2020 19:51

  I just tested this on my end now and it seems to be working well for me. I registered the account and then received the email (I used a Gmail account for testing) and we provide you with an initial login password there. If you didn't get the email you may want to try a different address, as my Gmail one got delivered instantly.

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  GoWilkes

  • December 28, 2020 20:05

  I dunno what's up with it, then. My email goes through my server and ends up at Gmail. I have *@*cpanel.net whitelisted on the account, and I looked in the server's Greylist but it's not in the reports. But it never showed up at Gmail, I triple checked the "All Mail" folder for anything from cpanel.net. But it's OK, I submitted it through my Google account (which shows my full name, though, so I don't love that). So the registration issue is totally unrelated to this, and just something that you might send along to whomever would be dealing with such things.

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  cPRex Jurassic Moderator

  • December 28, 2020 20:08

  There's no option to enter a password. We email you a password when you get the registration email. Send me a PM with the email address you tried and I'll have someone check that on our end.

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