problem set FTP in windows server destination

behinam

• January 02, 2021 01:19

Hello I have an FTP server with a windows operating system, FTP is work and I can connect to the FTP server from ssh, but when set FTP information in cPanel Jetbackup, give this error: Error: Unable to validate connection. Can Help me plz?

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  ZenHostingTravis

  • January 03, 2021 10:59

  Hi @behinam, Try SSHing into the server that you're adding the destination to and connect via FTP to the destination server.

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  cPRex Jurassic Moderator

  • January 04, 2021 16:53

  The method that @ZenHostingTravis mentions would at least tell us if the servers can communicate outside of the JetBackup system. That would help us isolate where the issue could be, since if the FTP connection isn't working directly on the command line, it's not going to work inside JetBackup. Let us know the results of that test and we can move forward from there.

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  behinam

  • January 04, 2021 17:00

  I said at the beginning that it works through in SSH....

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  behinam

  • January 04, 2021 17:01

  I said at the beginning that it works through in SSH....

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  behinam

  • January 04, 2021 17:02

  I said at the beginning that it works through in SSH....

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  cPRex Jurassic Moderator

  • January 04, 2021 17:54

  Ah, I misread that when I read your first post - sorry about that! Can you make sure the full path is in use in the configuration? That's typically the main reason this is displayed:

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  behinam

  • January 05, 2021 07:51

  When validating a remote SFTP destination, our backup system will parse the output of a directory listing for a unix-like permission string :

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  cPRex Jurassic Moderator

  • January 05, 2021 13:15

  That's true, but the JetBackup tool handles that slightly different than the cPanel backup system.

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  JetAppsRichard

  • January 06, 2021 00:19

  Hello behinam, I noticed that you are trying to set up an FTP destination to a server with a Windows Operating System. Unfortunately, JetBackup does not fully support FTP to Windows as a valid Backup Destination, including IIS FTP servers, check Destinations Overview. Additionally, JetBackup 4 requires the relative path for FTP/SFTP destinations. You will need to provide the relative path to the directory from the home directory of the user you set. JetBackup will use the user credentials set to access the backup directory. It is recommended to create a dedicated user for backups and not the root user. More information can be found in our documentation at

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