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5 comments

  • cPRex Jurassic Moderator
    Hey hey! No problem with short subdomains at all, and I would also expect cPanel to create the DNS records properly on the system. It might be worth looking through the /usr/local/cpanel/logs/error_log file to see if there are any entries related to that subdomain creation around that time.
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  • GoWilkes
    The only reference I find to " i." or " inc." is on Dec 12 (hopefully none of this is sensitive, I just pasted it and changed the domain to example.com): # Before this is a long series of "info [cpsrvd] version 11.92.0.4 online", and the # line just before this is 15:24:32 (5 minutes prior) so I don't think it's related ==> cpsrvd 11.92.0.4 started ==> cpsrvd: loading security policy....Done ==> cpsrvd: Setting up SSL support ... Done ==> cpsrvd: transferred port bindings: 10,11,12,3,4,5,6,7,8,9 ==> cpsrvd: bound to ports [2020-12-12 15:29:30 -0500] info [cpsrvd] version 11.92.0.4 online ==> cpsrvd 11.92.0.4 started ==> cpsrvd: loading security policy....Done ==> cpsrvd: Setting up SSL support ... Done ==> cpsrvd: transferred port bindings: 10,11,12,3,4,5,6,7,8,9 ==> cpsrvd: bound to ports [2020-12-12 15:34:30 -0500] info [cpsrvd] version 11.92.0.4 online [2020-12-12 15:36:13 -0500] info [queueprocd] Rebuilding ... [2020-12-12 15:36:13 -0500] info [queueprocd] Dequeued the following domains [2020-12-12 15:36:13 -0500] info [queueprocd] Dequeued i.example.com [2020-12-12 15:36:13 -0500] info [queueprocd] rebuild_files: working on domain (i.example.com) [2020-12-12 15:36:13 -0500] info [queueprocd] php-fpm: rebuild_files: restart fpm services for Apache [2020-12-12 15:36:13 -0500] info [queueprocd] php-fpm: fpm services restarted [2020-12-12 15:36:13 -0500] info [queueprocd] Rebuilding vhosts in apache conf [2020-12-12 15:36:13 -0500] info [queueprocd] Rebuild Complete [2020-12-12 15:36:14 -0500]: "/usr/local/cpanel/scripts/restartsrv_apache_php_fpm --graceful" called by (6210 - queueprocd - process - restartsrv) [2020-12-12 15:36:57 -0500] info [queueprocd] Rebuilding ... [2020-12-12 15:36:57 -0500] info [queueprocd] Dequeued the following domains [2020-12-12 15:36:57 -0500] info [queueprocd] Dequeued inc.example.com [2020-12-12 15:36:57 -0500] info [queueprocd] rebuild_files: working on domain (inc.example.com) [2020-12-12 15:36:57 -0500] info [queueprocd] php-fpm: rebuild_files: restart fpm services for Apache [2020-12-12 15:36:57 -0500] info [queueprocd] php-fpm: fpm services restarted [2020-12-12 15:36:57 -0500] info [queueprocd] Rebuilding vhosts in apache conf [2020-12-12 15:36:57 -0500] info [queueprocd] Rebuild Complete [2020-12-12 15:36:58 -0500]: "/usr/local/cpanel/scripts/restartsrv_apache_php_fpm --graceful" called by (7049 - queueprocd - process - restartsrv) [2020-12-12 15:37:28 -0500] info [queueprocd] Rebuilding ... [2020-12-12 15:37:28 -0500] info [queueprocd] Dequeued the following domains [2020-12-12 15:37:28 -0500] info [queueprocd] Dequeued inc.example.com [2020-12-12 15:37:28 -0500] info [queueprocd] rebuild_files: working on domain (inc.example.com) [2020-12-12 15:37:28 -0500] info [queueprocd] php-fpm: rebuild_files: restart fpm services for Apache [2020-12-12 15:37:28 -0500] info [queueprocd] php-fpm: fpm services restarted [2020-12-12 15:37:28 -0500] info [queueprocd] Rebuilding vhosts in apache conf [2020-12-12 15:37:28 -0500] info [queueprocd] Rebuild Complete [2020-12-12 15:37:29 -0500]: "/usr/local/cpanel/scripts/restartsrv_apache_php_fpm --graceful" called by (7890 - queueprocd - process - restartsrv)
    That doesn't appear to be an error, though, just a lot of when I created them, maybe? I created A records manually, so we'll see how that goes after they propagate.
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  • cPRex Jurassic Moderator
    If you're able to reproduce the problem with another domain or subdomain it would be interesting to see those logs in real-time.
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  • GoWilkes
    Well, I just now created the "i" subdomain on another account, and it's showing up in the DNS. So... cool, I guess? No clue on why it didn't work before. When I set them up last month, I did both "i" and "inc" on a 4-letter domain with both .CO and a .NET extensions while using cPanel v.11.92.0.4. This one was on a longer domain with a .COM extension, using v.11.92.0.6. That's the only differences that I can see.
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  • cPRex Jurassic Moderator
    I don't have a good explanation for this one - all the testing I just did with one-letter subdomains worked well on my end.
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