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RHEL 7.9 FATAL running updatenow

nlewis76
Hello - I am trying to do an install on a newly built RHEL 7.9 and I am getting the following message: Running version '11.92.0.8' of updatenow. [2021-01-15 14:10:21 +0000] Detected version '' from version file. [2021-01-15 14:10:21 +0000] --force passed on command line. Upgrade will disregard update config settings. [2021-01-15 14:10:21 +0000] E Tried to sync version /etc/cpanel/TIERS.json file but failed: http_proxy URL must be in format http://[auth@]:/ [2021-01-15 14:10:21 +0000] at ./updatenow.static line 47531. [2021-01-15 14:10:21 +0000] ***** FATAL: The version for tier 'release' is not defined! [2021-01-15 14:10:21 +0000] The Administrator will be notified to review this output when this script completes [2021-01-15 14:10:21 +0000] E Detected events which require user notification during updatenow. Will send iContact the log info [updatenow] upcp:: Notification => root@cpanel.cgi-lvw-ecpws01.cg***** via EMAIL [eventimportance => High (1)] warn [updatenow] Failed to send notification of type "EMAIL": /usr/sbin/sendmail is not executable by UID 0 (No such file or directory) at ./updatenow.static line 63267. There were errors when running updatenow: [2021-01-15 14:10:21 +0000] E The install encountered an error: The version for tier 'release' is not defined! Can't exec "/usr/local/cpanel/scripts/cpanel_initial_install": No such file or directory at /home/cPanelInstall/selfgz13786/install line 359. 2021-01-15 14:10:21 363 [13838] (FATAL): The system failed to run the /usr/local/cpanel/scripts/cpanel_initial_install script. Removing /root/installer.lock.

Comments

5 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! The first thing I'd check for that error would be the update configuration in /etc/cpupdate.conf, since it doesn't seem to be able to find the update tier you're working with. Normally I would expect the first line of that file to look like this: CPANEL=release
    so can you check and confirm that is in place? It's also odd that /usr/sbin/sendmail didn't exist, as that should be present as part of the Exim package on the system: # rpm -qf /usr/sbin/sendmail exim-4.93-6.cp1186.x86_64
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  • nlewis76
    CPANEL=release RPMUP=daily SARULESUP=daily STAGING_DIR=/usr/local/cpanel UPDATES=daily
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  • nlewis76
    rpm -qf /usr/sbin/sendmail error: file /usr/sbin/sendmail: No such file or directory
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  • nlewis76
    I have installed sendmail now - so that error has gone away. This is still an issue though: [2021-01-15 21:25:44 +0000] E The install encountered an error: The version for tier 'release' is not defined! Can't exec "/usr/local/cpanel/scripts/cpanel_initial_install": No such file or directory at /home/cPanelInstall/selfgz3617/install line 359. 2021-01-15 21:25:44 363 [3669] (FATAL): The system failed to run the /usr/local/cpanel/scripts/cpanel_initial_install script. Removing /root/installer.lock.
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  • cPRex Jurassic Moderator
    Could you submit a ticket to our support team? It almost feels like there are remnants of a partial install or some other conflict causing these odd issues. If you do submit a ticket please post the number here so I can follow along and keep everyone on the forums updated as well.
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