Outgoing email problem on Cpanel 92

ebizindia

• January 22, 2021 07:59

We are having an odd problem with sending mail through Windows 7 computers on CPANEL 92 server. Background We bought a new server with CPANEL 92 on Centos 7.x. We migrated a few domains from the old 86 server running on Centos 6.x. After the update, some people are able to send emails but most others are not. Current scene After a few chats with data centre personnel and several hours of debates with the clients, We have come to a conclusion that people with windows 7 are having a problem sending emails though people with Windows 10 can. We tried to use port 587 (the earlier setting) as well as port 465 with SSL/TLS but the connection just does not happen. Incoming mails are working. Are you aware of any such problem and the corresponding solution?

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  cPRex Jurassic Moderator

  • January 22, 2021 17:12

  Hey there! Older versions of Windows not being able to send mail is a known issue. You can find many more details on this in our support article here:

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  ebizindia

  • January 23, 2021 05:24

  Thank you. This looks like a good solution for accommodating the older clients.

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  cPRex Jurassic Moderator

  • January 25, 2021 13:24

  It works well - let us know if you run into any issues with that!

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