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cant retrive list in ftp

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8 comments

  • david770
    The title is a bit misleading, because really at some point I got to the point where the folders were not displayed (do not know how) but now the situation does not happen either Now the message is: Disconnected from server Connection failed.
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  • cPRex Jurassic Moderator
    Hey there! These issues are often caused by problems with the passive FTP port settings on the system. Can you work through the details we have here and see if that helps get this issue resolved?
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  • david770
    Hi. I tried to keep track of the links you sent me. I have to admit I am not so versed in ssh so some of the things I may not have done properly. Anyway I tried .. attaching the message I receive (screenshot) Also in cpanel I see that connections are being made. Every time I try to connect. Thanks.
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  • cPRex Jurassic Moderator
    Does it ever get past that point and provide an error message? If not, it would seem that passive FTP is the issue. Were you able to get that passive port range opened in the server's firewall?
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  • rscalover
    Hello, Just something i notice but that screenshot looks like winscp scp is another protocol than ftp are you by any chance trying to authenticate via pubkey authentication ?.
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  • david770
    no. try to connect in simple ftp way. i dont no what it how to get the passive port range in the lightsail.... ill be very happy for some help
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  • david770
    o.k got it. just have to give the IPv4 Firewall another tcp with the passive ports : 49152 -> 65535. now it works.
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  • cPRex Jurassic Moderator
    Great - I'm glad that's working well now!
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