retry time not reached for any host for

please help, we are having problems on almost all servers something like this, please support : 2021-02-02 19:50:31 1l6trG-0004RO-6C == ttf_bitung@btg.sils.co.id R=dkim_lookuphost T=dkim_remote_smtp defer (-18) H=mail.sils.co.id [222.124.12.107]: Remote host closed connection in response to initial connection 2021-02-02 20:53:47 1l6trG-0004RO-6C == ttf_bitung@btg.sils.co.id R=dkim_lookuphost T=dkim_remote_smtp defer (-18) H=mail.sils.co.id [222.124.12.107]: Remote host closed connection in response to initial connection 2021-02-02 21:53:46 1l6trG-0004RO-6C == ttf_bitung@btg.sils.co.id R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'btg.sils.co.id' 2021-02-02 22:46:50 1l6trG-0004RO-6C == ttf_bitung@btg.sils.co.id R=dkim_lookuphost T=dkim_remote_smtp defer (-18) H=mail.sils.co.id [222.124.12.107]: Remote host closed connection in response to initial connection 2021-02-03 00:15:07 1l6trG-0004RO-6C == ttf_bitung@btg.sils.co.id R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'btg.sils.co.id' 2021-02-03 00:46:32 1l6trG-0004RO-6C == ttf_bitung@btg.sils.co.id R=dkim_lookuphost T=dkim_remote_smtp defer (-18) H=mail.sils.co.id [222.124.12.107]: Remote host closed connection in response to initial connection 2021-02-03 01:46:12 1l6trG-0004RO-6C == ttf_bitung@btg.sils.co.id R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'btg.sils.co.id' 2021-02-03 02:54:56 1l6trG-0004RO-6C == ttf_bitung@btg.sils.co.id R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'btg.sils.co.id' 2021-02-03 04:02:53 1l6trG-0004RO-6C == ttf_bitung@btg.sils.co.id R=dkim_lookuphost T=dkim_remote_smtp defer (-18) H=mail.sils.co.id [222.124.12.107]: Remote host closed connection in response to initial connection 2021-02-03 04:45:42 1l6trG-0004RO-6C == ttf_bitung@btg.sils.co.id R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'btg.sils.co.id' 2021-02-03 05:47:55 1l6trG-0004RO-6C == ttf_bitung@btg.sils.co.id R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'btg.sils.co.id' 2021-02-03 06:45:22 1l6trG-0004RO-6C == ttf_bitung@btg.sils.co.id R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'btg.sils.co.id' 2021-02-03 07:59:36 1l6trG-0004RO-6C == ttf_bitung@btg.sils.co.id R=dkim_lookuphost T=dkim_remote_smtp defer (-18) H=mail.sils.co.id [222.124.12.107]: Remote host closed connection in response to initial connection 2021-02-03 08:48:37 1l6trG-0004RO-6C == ttf_bitung@btg.sils.co.id R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'btg.sils.co.id'

cPRex Jurassic Moderator

February 03, 2021 15:29

Hey there! I'm sorry to hear about this issue with the mail on the system. Can you run this command from the cPanel server and send me the output? telnet 222.124.12.107 25
If you get a "command not found" error you may need to install telnet first, which can be done with this command: yum install telnet
I tested that mailserver from my location and I see it responding normally, so I just want to see if your system can connect to that server outside of an email message before trying any additional troubleshooting.

egyts

February 04, 2021 01:24

telnet 222.124.12.107 25 Trying 222.124.12.107... Connected to 222.124.12.107. Escape character is '^]'. Connection closed by foreign host.

February 04, 2021 14:44

I'm wondering if your server's IP, or block of IP addresses since you mention this happens on multiple systems, is blocked from that remote mail server. I see the following when I test this on my end, which is a normal response from a mail server:

# telnet 222.124.12.107 25
Trying 222.124.12.107...
Connected to 222.124.12.107.
Escape character is '^]'.
220 gateway3.sat.co.id ESMTP Postfix

With your test, you are not even reaching the system to authenticate as your connection is being dropped. If you have another way to contact the manager of that mail server I would reach out to them and see if they can check their system for your IP address(es) and see if that is the case.

retry time not reached for any host for

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