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Please help! What do I do next?

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12 comments

  • cPRex Jurassic Moderator
    Hey there! Can you let me know what errors or issues are keeping the install from happening? Once I have those details I'd be able to provide you with some more specific advice.
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  • AmirZ
    Hello CpRex, as mentioned i have no idea what i should be doing., but i've been working my way around and i have setup a vm instant machine on google icloud platform. The DNS used to be forwarded to a different hostplan but i believe i have corrected that and it is pointing to google domains now. I have set a txt file with the google machine static ip and I have migrated the website to the new sever. Looking at whois, google DNS comes up and the website azpaintingvancouver.ca is up and running. However, i am not 100% sure from where? I am thinking from google platform since the dns is pointing to google servers. Regarding the Cpanel, I just received email that my purchase was cancelled and i am speaking with the support to figure what the issue is? I've set additional ports in the firewall for cpanel. in google cloud platform when i click on SSH to bring up the window and i type the sudo code, followed by setting the passwd than i follow it up with a yum update which it dosnt do neither does this code curl -o latest -L
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  • AmirZ
    sorry if above content is all over the place. but i am currently trying to get the license back up since it failed.
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  • cPRex Jurassic Moderator
    Hey there! Thanks for the additional details as that's exactly what I needed to know. For this section, I did edit the post to remove the public domain for security reasons, but I can confirm the domain is pointed to an IP address associated with Google's hosting platform. However, I can also confirm that cPanel can't be installed on a Debian system, so if you haven't done anything on that machine besides create it and ensure the operating system is installed, the site couldn't be on that server. You mentioned that you migrated the site - do you have any details on how you performed that work? You can find a list of operating systems that we support here:
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  • AmirZ
    Thanks for getting back to me @cPRex am I able to change the operating system on current machine or would i have to set a new one up? i also don';t think my website is pointing properly, because when i stop the vm machine in google cloud platform and than i check the website link. It is still working. I have my web browsre cash cleaned prior to testing the website url. This makes me believe that my dns is still pointing to my current host plan. Am i correct?
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  • cPRex Jurassic Moderator
    With the steps you have described so far, I don't believe the website is pointed to the new server. You can use an online tool or a local "ping" check to see the IP address your site is replying to. With Google Cloud it doesn't really matter since there isn't any physical hardware involved. You'd just cancel that machine and provision a new one with the correct operating system.
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  • AmirZ
    thank you for telling me about the ping. Since nothing has changed i am giving up on this idea. it is unfortunate that we have to go through higher expenses while knowing this is allot cheaper than what the companies charge out
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  • cPRex Jurassic Moderator
    If you just need to host one website, you could get shared hosting from a provider that already uses cPanel servers. They would have the server configured to work optimally for you and you would have cPanel access to your domain, so that may be something you want to consider instead of setting up a dedicated system manually.
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  • AmirZ
    If you just need to host one website, you could get shared hosting from a provider that already uses cPanel servers. They would have the server configured to work optimally for you and you would have cPanel access to your domain, so that may be something you want to consider instead of setting up a dedicated system manually.

    Thank you for your response @cPRex
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  • AmirZ
    I posted this question in another thread but i never got an anwsre. Trying my luck on my old post. The issue i am having is when i drop in my subdomain.ca, it gets redirected to domain.ca Here is what i've done. subdomain is created. design.domain.ca MySql database created and user is set to the database for the subdomain Using file manager I have extracted the zip file and copied the files into subdomain folder which is in root. Not public_html a copy of main domain database was exported and than imported into subdomain database wp-config file set to connect to sub-domain. i have checked to see if there is anything in redirect section inside Cpanel and there is nothing. What am i not performing correctly? Thanks in advance!
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  • AmirZ
    I resolve this issue by going into myphadmin and chose my database. When choosing wp-options the site url was set to domain.ca and i corrected this so it can point to the subdomain site.
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  • cPRex Jurassic Moderator
    I'm glad you were able to get that resolved!
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