Webmail Logs in Successfully, but does not redirect and times out

gsteiner

• February 04, 2021 11:21

I've recently started having an issue with cPanel mail (on a GoDaddy shared hosting account) and it's driving me a bit batty. When I go to "

• 

  cPRex Jurassic Moderator

  • February 04, 2021 19:17

  Hey there! Good call on resisting the temptation to remove them all :D You can see in our documentation page here, in the example at the bottom, that is the only file we remove:

  0
• 

  gsteiner

  • February 04, 2021 20:22

  Unfortunately, I don't have access to the logs. We are on a shared hosting server with GoDaddy, so we don't have access to the /usr/local folder. I've asked GoDaddy tech support to pull the logs and look for any entries using our domain, but I haven't heard back as of you.

  0
• 

  gsteiner

  • February 04, 2021 20:25

  Additional info: I *only* removed the "dovcot.index" file but not the .cache file or any of the other files. Should I have looked at removing any of those files as well? As mentioned, I don't have access to /usr/local directly, only my particular home folder on godaddy's server, so I don't have access to the removal script and I'm removing the files manually.

  0
• 

  cPRex Jurassic Moderator

  • February 05, 2021 13:57

  You wouldn't need to remove the cache files to perform the rebuild. Reaching out to GoDaddy is likely the best plan in this situation as they'll have access to the logs on the server to see what is happening, as I don't have anything else I can recommend that you try with only cPanel access, unfortunately.

  0

Please sign in to leave a comment.