"timeout" in json-api/listaccts on several servers

Berenger Z

• February 08, 2021 09:40

Hi! We have an issue with json-api/listaccts not sending any reply on a couple of servers we manage with the WHM API, and I do not know where to start looking for debug info. I ended up letting it run for 400+ seconds without any data sent, while other servers send results under 1-2 seconds. I see the incoming call in api_tokens_log, and no error gets logged into /usr/local/cpanel/logs/error_log. Is there a specific error_log for API calls? Our hosted websites work perfectly, and no issue seem to be seen within WHM/cPanel through the browser. Load is around 2.x, so not an overwhelmed server. Other endpoints such as create_user_session also work and respond within milliseconds. Any help appreciated!

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  cPRex Jurassic Moderator

  • February 08, 2021 21:06

  Hey there! Any API errors would also be logged to the main cPanel error log on the system, so it is odd that things are not showing up there. Is the call just running, but never actually doing anything? For this type of issue it may be best to submit a ticket with our team so we can examine the server in real-time and see if we can catch anything while the issue is happening.

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  Berenger Z

  • February 09, 2021 13:42

  I'll see to do that. I see the process in top, taking around 1% CPU, 0.1% memory, and never exiting. So it's there, doing something, but no error in the logs. Just spinning. Going to ask our sysadmin to open a ticket. Thanks!

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  cPRex Jurassic Moderator

  • February 09, 2021 13:47

  Sounds good! If you could post the ticket number here I'll be sure to follow along and keep this thread updated.

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