cPanel & WHM update failure in upcp script

Elizabeta

• February 09, 2021 02:07

Hello, I have cPanel&WHM version v92.0.9, this morning I 've got email that

The cPanel & WHM update process failed for the following reason:

Maintenance ended; however, it did not exit cleanly (65280). Review the update logs to determine why the update failed. Update log preview: [2021-02-09 08:44:08 +0100] Cpanel::ChildErrorStringifier::die_if_error(Cpanel::SafeRun::Object=HASH(0x2869108)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 676 [2021-02-09 08:44:08 +0100] Cpanel::SafeRun::Object::die_if_error(Cpanel::SafeRun::Object=HASH(0x2869108)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 657 [2021-02-09 08:44:08 +0100] Cpanel::SafeRun::Object::new_or_die("Cpanel::SafeRun::Object", "program", "/bin/rpm", "args", ARRAY(0x27894f0), "timeout", 15, "read_timeout", ...) called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 264 [2021-02-09 08:44:08 +0100] Cpanel::GenSysInfo::_run_with_timeout("/bin/rpm", "--query", "--nosignature", "--nodigest", "--queryformat", "%{NAME} %{VERSION}\\n", "--file", "/etc/redhat-release") called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 204 [2021-02-09 08:44:08 +0100] Cpanel::GenSysInfo::_get_rpm_distro_version_arch() called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 124 [2021-02-09 08:44:08 +0100] Cpanel::GenSysInfo::_get_new_conf(HASH(0x27fdfb0)) called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 51 [2021-02-09 08:44:08 +0100] Cpanel::GenSysInfo::run() called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 749 [2021-02-09 08:44:08 +0100] eval {...} called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 749 [2021-02-09 08:44:08 +0100] Cpanel::Update::Blocker::Always::_get_sysinfo(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 730 [2021-02-09 08:44:08 +0100] Cpanel::Update::Blocker::Always::is_supported_openssl(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 103 [2021-02-09 08:44:08 +0100] Cpanel::Update::Blocker::Always::perform_global_checks(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Blocker.pm line 74 [2021-02-09 08:44:08 +0100] Cpanel::Update::Blocker::is_upgrade_blocked(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Now.pm line 699 [2021-02-09 08:44:08 +0100] Cpanel::Update::Now::can_update(Cpanel::Update::Now=HASH(0x24bd3c0)) called at /usr/local/cpanel/Cpanel/Update/Now.pm line 408 [2021-02-09 08:44:08 +0100] Cpanel::Update::Now::run(Cpanel::Update::Now=HASH(0x24bd3c0)) called at /usr/local/cpanel/scripts/updatenow line 122 [2021-02-09 08:44:08 +0100] eval {...} called at /usr/local/cpanel/scripts/updatenow line 122 [2021-02-09 08:44:08 +0100] W An attempt to upgrade to 11.92.0.9 was blocked. Please review blockers. [2021-02-09 08:44:08 +0100] E The install encountered a fatal error: An attempt to upgrade to 11.92.0.9 was blocked. Please review blockers. => Log closed Tue Feb 9 08:44:08 2021 [2021-02-09 08:44:08 +0100] 17% complete => Log closed Tue Feb 9 08:44:08 2021 ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/maintenance (17909) at Tue Feb 9 08:44:09 2021 => Log closed Tue Feb 9 08:44:09 2021 ---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (17892) at Tue Feb 9 08:44:09 2021 The system generated this notice on Tuesday, February 9, 2021 at 7:44:10 AM UTC. "cPanel Update Failures" notifications are currently configured to have an importance of "High". You can change the importance or disable this type of notification in WHM"s Contact Manager at:

• 

  Elizabeta

  • February 09, 2021 07:09

  Hello, Just one more information. I have started command on cPanel command line: /usr/local/cpanel/scripts/upcp --force and update failed. On WHM I see this: cPanel & WHM Upgrade Blockers Blockers are conditions that do not allow cPanel & WHM to upgrade to a particular version. For more information, read our failchk: BDB0087 DB_RUNRECOVERY: Fatal error, run database recovery error: cannot open Packages index using db5 - (-30973) error: cannot open Packages database in /var/lib/rpm error: rpmdb: BDB0113 Thread/process 16424/140210782124096 failed: BDB1507 Thread died in Berkeley DB library error: db5 error(-30973) from dbenv->failchk: BDB0087 DB_RUNRECOVERY: Fatal error, run database recovery error: cannot open Packages database in /var/lib/rpm at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 161. Cpanel::ChildErrorStringifier::to_exception(Cpanel::SafeRun::Object=HASH(0x2789610)) called at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 140 Cpanel::ChildErrorStringifier::die_if_error(Cpanel::SafeRun::Object=HASH(0x2789610)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 676 Cpanel::SafeRun::Object::die_if_error(Cpanel::SafeRun::Object=HASH(0x2789610)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 657 Cpanel::SafeRun::Object::new_or_die("Cpanel::SafeRun::Object", "program", "/bin/rpm", "args", ARRAY(0x1483a00), "timeout", 15, "read_timeout", ...) called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 264 Cpanel::GenSysInfo::_run_with_timeout("/bin/rpm", "--query", "--nosignature", "--nodigest", "--queryformat", "%{NAME} %{VERSION}\\n", "--file", "/etc/redhat-release") called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 204 Cpanel::GenSysInfo::_get_rpm_distro_version_arch() called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 124 Cpanel::GenSysInfo::_get_new_conf(HASH(0x277a1c0)) called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 51 Cpanel::GenSysInfo::run() called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 749 eval {...} called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 749 Cpanel::Update::Blocker::Always::_get_sysinfo(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 219 Cpanel::Update::Blocker::Always::is_supported_distro(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 94 Cpanel::Update::Blocker::Always::perform_global_checks(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Blocker.pm line 74 Cpanel::Update::Blocker::is_upgrade_blocked(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Now.pm line 699 Cpanel::Update::Now::can_update(Cpanel::Update::Now=HASH(0x24bd3c0)) called at /usr/local/cpanel/Cpanel/Update/Now.pm line 408 Cpanel::Update::Now::run(Cpanel::Update::Now=HASH(0x24bd3c0)) called at /usr/local/cpanel/scripts/updatenow line 122 eval {...} called at /usr/local/cpanel/scripts/updatenow line 122 FATAL STDOUT: file /etc/redhat-release is not owned by any package STDERR: error: rpmdb: BDB0113 Thread/process 16424/140210782124096 failed: BDB1507 Thread died in Berkeley DB library error: db5 error(-30973) from dbenv->failchk: BDB0087 DB_RUNRECOVERY: Fatal error, run database recovery error: cannot open Packages index using db5 - (-30973) error: cannot open Packages database in /var/lib/rpm error: rpmdb: BDB0113 Thread/process 16424/140210782124096 failed: BDB1507 Thread died in Berkeley DB library error: db5 error(-30973) from dbenv->failchk: BDB0087 DB_RUNRECOVERY: Fatal error, run database recovery error: cannot open Packages database in /var/lib/rpm Cpanel::Exception::ProcessFailed::Error/(XID nbyh92) "/bin/rpm" reported error code "1" when it ended: error: rpmdb: BDB0113 Thread/process 16424/140210782124096 failed: BDB1507 Thread died in Berkeley DB library error: db5 error(-30973) from dbenv->failchk: BDB0087 DB_RUNRECOVERY: Fatal error, run database recovery error: cannot open Packages index using db5 - (-30973) error: cannot open Packages database in /var/lib/rpm error: rpmdb: BDB0113 Thread/process 16424/140210782124096 failed: BDB1507 Thread died in Berkeley DB library error: db5 error(-30973) from dbenv->failchk: BDB0087 DB_RUNRECOVERY: Fatal error, run database recovery error: cannot open Packages database in /var/lib/rpm at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 161. Cpanel::ChildErrorStringifier::to_exception(Cpanel::SafeRun::Object=HASH(0x2869108)) called at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 140 Cpanel::ChildErrorStringifier::die_if_error(Cpanel::SafeRun::Object=HASH(0x2869108)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 676 Cpanel::SafeRun::Object::die_if_error(Cpanel::SafeRun::Object=HASH(0x2869108)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 657 Cpanel::SafeRun::Object::new_or_die("Cpanel::SafeRun::Object", "program", "/bin/rpm", "args", ARRAY(0x27894f0), "timeout", 15, "read_timeout", ...) called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 264 Cpanel::GenSysInfo::_run_with_timeout("/bin/rpm", "--query", "--nosignature", "--nodigest", "--queryformat", "%{NAME} %{VERSION}\\n", "--file", "/etc/redhat-release") called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 204 Cpanel::GenSysInfo::_get_rpm_distro_version_arch() called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 124 Cpanel::GenSysInfo::_get_new_conf(HASH(0x27fdfb0)) called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 51 Cpanel::GenSysInfo::run() called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 749 eval {...} called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 749 Cpanel::Update::Blocker::Always::_get_sysinfo(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 730 Cpanel::Update::Blocker::Always::is_supported_openssl(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 103 Cpanel::Update::Blocker::Always::perform_global_checks(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Blocker.pm line 74 Cpanel::Update::Blocker::is_upgrade_blocked(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Now.pm line 699 Cpanel::Update::Now::can_update(Cpanel::Update::Now=HASH(0x24bd3c0)) called at /usr/local/cpanel/Cpanel/Update/Now.pm line 408 Cpanel::Update::Now::run(Cpanel::Update::Now=HASH(0x24bd3c0)) called at /usr/local/cpanel/scripts/updatenow line 122 eval {...} called at /usr/local/cpanel/scripts/updatenow line 122

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• 

  andrewmoras

  • February 09, 2021 09:44

  Hello, Just one more information. I have started command on cPanel command line: /usr/local/cpanel/scripts/upcp --force and update failed. On WHM I see this: cPanel & WHM Upgrade Blockers Blockers are conditions that do not allow cPanel & WHM to upgrade to a particular version. For more information, read our failchk: BDB0087 DB_RUNRECOVERY: Fatal error, run database recovery error: cannot open Packages index using db5 - (-30973) error: cannot open Packages database in /var/lib/rpm error: rpmdb: BDB0113 Thread/process 16424/140210782124096 failed: BDB1507 Thread died in Berkeley DB library error: db5 error(-30973) from dbenv->failchk: BDB0087 DB_RUNRECOVERY: Fatal error, run database recovery error: cannot open Packages database in /var/lib/rpm at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 161. Cpanel::ChildErrorStringifier::to_exception(Cpanel::SafeRun::Object=HASH(0x2789610)) called at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 140 Cpanel::ChildErrorStringifier::die_if_error(Cpanel::SafeRun::Object=HASH(0x2789610)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 676 Cpanel::SafeRun::Object::die_if_error(Cpanel::SafeRun::Object=HASH(0x2789610)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 657 Cpanel::SafeRun::Object::new_or_die("Cpanel::SafeRun::Object", "program", "/bin/rpm", "args", ARRAY(0x1483a00), "timeout", 15, "read_timeout", ...) called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 264 Cpanel::GenSysInfo::_run_with_timeout("/bin/rpm", "--query", "--nosignature", "--nodigest", "--queryformat", "%{NAME} %{VERSION}\\n", "--file", "/etc/redhat-release") called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 204 Cpanel::GenSysInfo::_get_rpm_distro_version_arch() called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 124 Cpanel::GenSysInfo::_get_new_conf(HASH(0x277a1c0)) called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 51 Cpanel::GenSysInfo::run() called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 749 eval {...} called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 749 Cpanel::Update::Blocker::Always::_get_sysinfo(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 219 Cpanel::Update::Blocker::Always::is_supported_distro(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 94 Cpanel::Update::Blocker::Always::perform_global_checks(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Blocker.pm line 74 Cpanel::Update::Blocker::is_upgrade_blocked(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Now.pm line 699 Cpanel::Update::Now::can_update(Cpanel::Update::Now=HASH(0x24bd3c0)) called at /usr/local/cpanel/Cpanel/Update/Now.pm line 408 Cpanel::Update::Now::run(Cpanel::Update::Now=HASH(0x24bd3c0)) called at /usr/local/cpanel/scripts/updatenow line 122 eval {...} called at /usr/local/cpanel/scripts/updatenow line 122 FATAL STDOUT: file /etc/redhat-release is not owned by any package STDERR: error: rpmdb: BDB0113 Thread/process 16424/140210782124096 failed: BDB1507 Thread died in Berkeley DB library error: db5 error(-30973) from dbenv->failchk: BDB0087 DB_RUNRECOVERY: Fatal error, run database recovery error: cannot open Packages index using db5 - (-30973) error: cannot open Packages database in /var/lib/rpm error: rpmdb: BDB0113 Thread/process 16424/140210782124096 failed: BDB1507 Thread died in Berkeley DB library error: db5 error(-30973) from dbenv->failchk: BDB0087 DB_RUNRECOVERY: Fatal error, run database recovery error: cannot open Packages database in /var/lib/rpm Cpanel::Exception::ProcessFailed::Error/(XID nbyh92) "/bin/rpm" reported error code "1" when it ended: error: rpmdb: BDB0113 Thread/process 16424/140210782124096 failed: BDB1507 Thread died in Berkeley DB library error: db5 error(-30973) from dbenv->failchk: BDB0087 DB_RUNRECOVERY: Fatal error, run database recovery error: cannot open Packages index using db5 - (-30973) error: cannot open Packages database in /var/lib/rpm error: rpmdb: BDB0113 Thread/process 16424/140210782124096 failed: BDB1507 Thread died in Berkeley DB library error: db5 error(-30973) from dbenv->failchk: BDB0087 DB_RUNRECOVERY: Fatal error, run database recovery error: cannot open Packages database in /var/lib/rpm at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 161. Cpanel::ChildErrorStringifier::to_exception(Cpanel::SafeRun::Object=HASH(0x2869108)) called at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 140 Cpanel::ChildErrorStringifier::die_if_error(Cpanel::SafeRun::Object=HASH(0x2869108)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 676 Cpanel::SafeRun::Object::die_if_error(Cpanel::SafeRun::Object=HASH(0x2869108)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 657 Cpanel::SafeRun::Object::new_or_die("Cpanel::SafeRun::Object", "program", "/bin/rpm", "args", ARRAY(0x27894f0), "timeout", 15, "read_timeout", ...) called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 264 Cpanel::GenSysInfo::_run_with_timeout("/bin/rpm", "--query", "--nosignature", "--nodigest", "--queryformat", "%{NAME} %{VERSION}\\n", "--file", "/etc/redhat-release") called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 204 Cpanel::GenSysInfo::_get_rpm_distro_version_arch() called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 124 Cpanel::GenSysInfo::_get_new_conf(HASH(0x27fdfb0)) called at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 51 Cpanel::GenSysInfo::run() called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 749 eval {...} called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 749 Cpanel::Update::Blocker::Always::_get_sysinfo(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 730 Cpanel::Update::Blocker::Always::is_supported_openssl(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Blocker/Always.pm line 103 Cpanel::Update::Blocker::Always::perform_global_checks(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Blocker.pm line 74 Cpanel::Update::Blocker::is_upgrade_blocked(Cpanel::Update::Blocker=HASH(0x272f7b0)) called at /usr/local/cpanel/Cpanel/Update/Now.pm line 699 Cpanel::Update::Now::can_update(Cpanel::Update::Now=HASH(0x24bd3c0)) called at /usr/local/cpanel/Cpanel/Update/Now.pm line 408 Cpanel::Update::Now::run(Cpanel::Update::Now=HASH(0x24bd3c0)) called at /usr/local/cpanel/scripts/updatenow line 122 eval {...} called at /usr/local/cpanel/scripts/updatenow line 122

  
  Hey, Your RPM database is probably corrupt if you see the same message when running yum update from cli. The fix is pretty simple and it gets detailed

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• 

  kodeslogic

  • February 09, 2021 10:14

  Please follow these steps to backup and rebuild the rpmdb database: mkdir /var/lib/rpm/backup cp -a /var/lib/rpm/__db* /var/lib/rpm/backup/ rm -f /var/lib/rpm/__db.[0-9][0-9]* rpm --quiet -qa rpm --rebuilddb yum clean all
  After this try /usr/local/cpanel/scripts/upcp --force
  

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• 

  Elizabeta

  • February 09, 2021 13:58

  Please follow these steps to backup and rebuild the rpmdb database: mkdir /var/lib/rpm/backup cp -a /var/lib/rpm/__db* /var/lib/rpm/backup/ rm -f /var/lib/rpm/__db.[0-9][0-9]* rpm --quiet -qa rpm --rebuilddb yum clean all
  After this try /usr/local/cpanel/scripts/upcp --force
  

  
  Hello, I have run this comands, now everything is ok. Thank you everyone for help! BR, Elizabeta

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  kodeslogic

  • February 09, 2021 14:05

  Happy to help :)

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• 

  cPRex Jurassic Moderator

  • February 09, 2021 14:50

  I'm glad you were able to get this resolved!

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