AutoSSL Issues

suatkocabas

• February 08, 2021 08:41

hi, I can't active auto ssl subdomain.Please Help 5:37:22 PM ERROR TLS Status: Defective ERROR Defect: NO_SSL: No SSL certificate is installed. #94215828

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  kodeslogic

  • February 08, 2021 13:51

  @suatkocabas It only states that the issue was just there wasn't a certificate, after this mostly AutoSSL attempts to issue a certificate. Was the certificate issued? If not, please run the AutoSSL check again for that domain and share the log output again.

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  suatkocabas

  • February 08, 2021 13:56

  run again and this is log file

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  suatkocabas

  • February 08, 2021 14:00

  and pending tab

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  kodeslogic

  • February 08, 2021 14:07

  As it is in the pending queue, wait for few minutes.

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  suatkocabas

  • February 08, 2021 14:49

  yes its the pending this morning. nothing change @kodeslogic

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  suatkocabas

  • February 08, 2021 15:05

  last log file @kodeslogic @cPanelLauren

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  cPRex Jurassic Moderator

  • February 09, 2021 14:32

  I believe you had a thread open on this issue yesterday as that subdomain looks familiar. You'll need to wait some additional time for that subdomain to get the SSL.

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  cPRex Jurassic Moderator

  • February 09, 2021 14:45

  Just to provide an update, our team has replied to the ticket with instructions on how you can contact Sectigo directly to help get that SSL issued.

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  suatkocabas

  • February 10, 2021 06:29

  Just to provide an update, our team has replied to the ticket with instructions on how you can contact Sectigo directly to help get that SSL issued.

  
  Ok. ?t's fixed. Thank u very much

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  cPRex Jurassic Moderator

  • February 10, 2021 12:39

  You're welcome - I'm glad I was able to help!

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