Single cpanel account don't receive incoming emails

Subwayhost

• February 15, 2021 05:45

Hello, We have many accounts inside our server One of these websites doesn't receive emails! I can monitor them and see that there is an email is coming to the website from csf But i can't find anything there. Do anyone know a solution for that?

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  kernow

  • February 17, 2021 19:21

  You should get more info using the command line, so try something like: grep 'the recipient email address' /varlog/exim_mainlog
  

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  cPRex Jurassic Moderator

  • February 18, 2021 20:25

  Checking the mail logs on the system like @kernow mentions is the best way to get more details on the mail. It will show if there are problems, if the mail hit filters, or if it is being delivered. I would search for the recipient as recommended so you can find the mail ID, and then perform a second search with the mail ID to get all the information about that specific mail transaction. An example with the mail ID would look like this: grep 1l7jmi-00DZWH-90 /var/log/exim_mainlog
  Let us know what you find!

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