can't receive email on external account

andy2020

• February 17, 2021 01:13

dear sir, i created email account from my cpanel and when i try sending out the email to external account such as gmail,yahoo,hotmail, and other domain it will be sent successfully but i won't be able to receive it. but when i send email to the email account i created on my vps account it delivers . what can i do

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  ricardoborrb

  • February 18, 2021 13:20

  Check if your port 25 is good. Go to your terminal and type: [CODE=bash]telnet mx1.cpanel.net 25
  Or [CODE=bash]curl portquiz.net:25
  If it times out your provider is blocking the port 25 ( the port 25 is the Exim port, which sends out emails )

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  cPRex Jurassic Moderator

  • February 18, 2021 19:47

  @ricardoborrb - that's the first thing I would check as well!

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  andy2020

  • February 19, 2021 01:19

  thanks can you recommend me any good site where i can buy good vps. other companies i have tried, after setting up and i send about 30,000- 40,000 the emails will be delayed to deliver. in most cases it take about 6-12 hours to be deliverd.

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  cPRex Jurassic Moderator

  • February 19, 2021 12:21

  I'm not able to recommend any specific providers on my end. You may get better results asking that question on a forum like Web Hosting Talk where the discussion is specifically focused around hosting providers and not just the cPanel software.

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  andy2020

  • February 19, 2021 15:11

  can you share me link of the web hosting talk page

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  cPRex Jurassic Moderator

  • February 19, 2021 16:34

  You can find them here:

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