Server monitoring reporting ping failed

philbean

• February 23, 2021 03:12

Hosted with IBM Cloud The past week.. once or twice a day I'm getting a 'ping failed' notification from IBM followed pretty much immediately by 'service back up again' Timing seems random. I've checked WHM and there's been no downtime and no CPU overload. Nothing I can immediately see shows anything wrong. Although I haven't managed to catch the moment of the failure live, I've asked the members of my site and no-one has ever experienced any noticable downtime during these 'outages' Is there anything in WHM or that I can easily (ideally free) add to WHM or cPanel that might help me pinpoint these daily ping failures ?

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  cPRex Jurassic Moderator

  • February 23, 2021 13:36

  Hey there! It's possible that this doesn't matter as it may not relate to anything. I've personally never been a fan of just a 'ping' check as that doesn't really match up with any particular service issue. If the times are random and you're not seeing anything odd on your end, it's possible there just may not be much to find as there may not be an issue. You may want to speak with the monitoring tool service to see exactly how they perform the ping check - if it really is just pinging the server's network card, that doesn't provide much info about the machine's status.

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  philbean

  • February 24, 2021 07:32

  Good to know thanks. Is there nothing to quickly view the network flow levels? Say like SAR does to show the CPU levels ?

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  cPRex Jurassic Moderator

  • February 24, 2021 13:01

  There are definitely monitoring tools for that, but not that would be included in the cPanel & WHM software. You'd have to look into third-party tools to perform those functions and then get that set up on the machine.

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  philbean

  • October 13, 2021 07:45

  Hi I'm getting this exact same issue again. Trouble is... I can't recall how I resolved it last time. It must be due to something caused by a WHM update because when I logged into WHM to check, I got the splash welcome screen before it let me in. I'll have to have a play about again. My sites seem absolutely fine. Just this annoying Ping fail every few hours.

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  Daniel12345

  • October 13, 2021 19:57

  Good day, philbean! Nothing in the cPanel updates themselves would break 'ping' since they don't touch it. If I had to hazard a guess, I would say the issue is on the operating system level.

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