Not loading Whm

hmaddy

• March 04, 2021 11:12

Not loading Whm. after sign in its throwing the error. Not Found The server was not able to find the document (./l) you requested. Please check the url and try again. You might also want to report this error to your web hosting provider. How to change the default login theme to cpanel default. Now its in cpanel-legacy

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  cPRex Jurassic Moderator

  • March 04, 2021 17:27

  Hey there! You can change the default login theme from WHM >> Tweak Settings >> Default Login Theme once your WHM access is working again. It seems you've had good luck with updating the server to resolve odd issues recently, and this also seems like a good case where that may apply as a file appears to be missing or damaged.

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  hmaddy

  • March 04, 2021 17:30

  updated and fixed it. But now whm and cpanel default login page gone to mobile view. i checked it with tweak setting and the cpanel.config file. All are correct and the default login page=cpanel. but the whm or cpanel loading in mobile view only.

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  cPRex Jurassic Moderator

  • March 04, 2021 17:33

  When you say it's loading in mobile view, are you only able to see this from a mobile device, or are you saying that even on a desktop machine you are still getting the mobile version of the site - can you confirm the behavior? Can you also let me know what URL is loading in the browser when you try and access WHM?

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  hmaddy

  • March 04, 2021 17:36

  its loading mobile view in desktop browser. serverip:2087

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  cPRex Jurassic Moderator

  • March 05, 2021 16:52

  That's definitely interesting - I can't say that I've seen that behavior happening. Could you try this through a different network connection and see if that problem is still happening there? If not, could you open a ticket with our team so we can examine this directly on the machine? Please post the ticket number if you open one so I can follow along on my end.

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