Blank Message cPanel Notifications

dragonsway

• March 16, 2021 09:33

I use a Chinese email account as my root email account. All of my notifications from the server arrive in my inbox and are easily readable as expected. However, none of my cpanel notifications have a visible message body. I have the following email encoding options for my email. ????(Default) ????(GB2312) ????(Big5) Unicode(UTF-8) ??(ISO-8859-1) ??(EUC-JP) ??(Shift-JIS) ??(ISO-2022-KR) Can someone tell me how to change the cpanel notifications to UTF-8 format so that I actually see the message body in my inbox? thx

• 

  cPRex Jurassic Moderator

  • March 16, 2021 16:27

  Hey there! It actually should be sending these out in UTF8 format already, as we implemented that change several years back for compatibility:

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• 

  dragonsway

  • March 17, 2021 02:19

  I have previously been informed that all the notifications should be saved on the server in this folder: /var/cpanel/user_notifications/root/history/ I did find the cpanel-ccs failure messages, but I did not find the autossl expiry message when I cat command to examine the cpanel-ccs message, I do see an email body, html format with UTF-8 encoding. So I am now utterly confused about 2 things? 1.) Where are the autossl expiry messages that should be in the directory? And, 2.) could the missing message body in the autossl expiry and cpanel-ccs notifications be somehow caused by an html error? I have attached the cpanel-ccs email to post (edited for private info) # cat 1615457754_chkservd___\[host2.someothername.com\]\ FAILED\ ?\:\ cpanel-ccs\ \(74.842.289.666\).eml Date: Thu, 11 Mar 2021 10:15:54 GMT From: "cPanel Monitoring" Message-Id: <1615457754.8TiFRjJr1WSueTgk@host2.someothername.com> Subject: =?UTF-8?B?W2hvc3QyLmhlcm9jbG91ZGhvc3RpbmcuY29tXSBGQUlMRUQg4puU?= =?UTF-8?B?OiBjcGFuZWwtY2NzICg0Ny4yNDIuMTY2LjE3Nik=?= To: somethingelse@163.com X-iContact_locale: en Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="alternative-Cpanel::Email::Object-13359-1615457754-0.72962299389291" --alternative-Cpanel::Email::Object-13359-1615457754-0.72962299389291 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable The service =E2=80=9Ccpanel-ccs=E2=80=9D appears to be down. Server host2.someothername.com Primary IP Address 74.842.289.666 Service Name cpanel-ccs Service Status failed =E2=9B=94 Notification The service =E2=80=9Ccpanel-ccs=E2=80=9D appears to be down. Service Check Method The system=E2=80=99s command to check or to restart this service failed. Number of Restart Attempts 31 Service Check Raw Output (XID cafrfa) The =E2=80=9Ccpanel_ccs=E2=80=9D service is down. The subprocess =E2=80=9C/usr/local/cpanel/scripts/restartsrv_cpanel_ccs=E2= =80=9D reported error number 255 when it ended. Startup Log Mar 11 18:10:10 host2.someothername.com systemd[1]: Starting Apple Calen= dar Server... Mar 11 18:10:10 host2.someothername.com ccs_init[11049]: Using /opt/cpan= el-ccs/.develop/virtualenv/bin/python as Python Mar 11 18:10:10 host2.someothername.com ccs_init[11049]: Starting server= ... Mar 11 18:10:10 host2.someothername.com ccs_init[11049]: /opt/cpanel-ccs= /bin/caldavd -f /opt/cpanel-ccs/conf/caldavd-dev.plist -P caldav -t Combined Mar 11 18:10:12 host2.someothername.com ccs_init[11049]: Reading configu= ration from file: /opt/cpanel-ccs/conf/caldavd-dev.plist Mar 11 18:10:12 host2.someothername.com ccs_init[11049]: Pidfile /opt/cp= anel-ccs/data/Logs/state/caldavd.pid contains non-numeric value Mar 11 18:10:12 host2.someothername.com systemd[1]: cpanel-ccs.service: = control process exited, code=3Dexited status=3D1 Mar 11 18:10:12 host2.someothername.com systemd[1]: Failed to start Appl= e Calendar Server. Mar 11 18:10:12 host2.someothername.com systemd[1]: Unit cpanel-ccs.serv= ice entered failed state. Mar 11 18:10:12 host2.someothername.com systemd[1]: cpanel-ccs.service f= ailed. Memory Information Used 2.44 GB Available 1.26 GB Installed 3.7 GB Load Information 0.23 0.21 0.19 Uptime 3 hours, 9 minutes, and 20 seconds IOStat Information avg-cpu: %user %nice %system %iowait %steal %idle 7.32 0.73 7.88 0.18 0.00 = 83.89 Device: tps kB_read/s kB_wrtn/s kB_read kB_wrtn vda 18.63 709.19 95.5= 1 8056011 1084897 Top Processes PID Owner CPU % Memory % Command 29277 root 3.33 28.18 /usr/local/cpanel/3rdparty/bin/clamd 1349 root 2.82 0.54 /usr/local/aegis/aegis_client/aegis_20_500/AliYunDun 1772 cpanelsolr 0.66 17.87 /usr/lib/jvm/jre-1.8.0/bin/java -server -Xms512m -Xmx512m -XX:+UseG1GC -XX:= +PerfDisableSharedMem -XX:+ParallelRefProcEnabled -XX:MaxGCPauseMillis=3D25= 0 -XX:+UseLargePages -XX:+AlwaysPreTouch -verbose:gc -XX:+PrintHeapAtGC -XX= :+PrintGCDetails -XX:+PrintGCDateStamps -XX:+PrintGCTimeStamps -XX:+PrintTe= nuringDistribution -XX:+PrintGCApplicationStoppedTime -Xloggc:/home/cpanels= olr/server/logs/solr_gc.log -XX:+UseGCLogFileRotation -XX:NumberOfGCLogFile= s=3D9 -XX:GCLogFileSize=3D20M -Dsolr.log.dir=3D/home/cpanelsolr/server/logs= -Djetty.port=3D8984 -DSTOP.PORT=3D7984 -Dhost=3D127.0.0.1 -Duser.timezone= =3DUTC -Djetty.home=3D/home/cpanelsolr/server -Dsolr.solr.home=3D/home/cpan= elsolr/server/solr -Dsolr.data.home=3D -Dsolr.install.dir=3D/home/cpanelsol= r -Dsolr.default.confdir=3D/home/cpanelsolr/server/solr/configsets/_default= /conf -Xss256k -Dsolr.jetty.https.port=3D8984 -Dsolr.autoSoftCommit.maxTime= =3D3000 -Dsolr.log.muteconsole -XX:OnOutOfMemoryError=3D/home/cpanelsolr/bi= n/oom_solr.sh 8984 /home/cpanelsolr/server/logs -jar start.jar --module=3Dh= ttp 13209 someotheruser 0.37 0.17 dovecot/imap 1159 cpanelconnecttrack 0.27 0.07 /usr/local/cpanel/3rdparty/sbin/p0f -i any -u cpanelconnecttrack -d -s /var= /cpanel/userhomes/cpanelconnecttrack/p0f.socket less 400 and not dst port 8= 0 and not dst port 443 and tcp[13] & 8=3D=3D0 Configure Monitor Settings: rvd Disable HTML notifications: vent=3Dchkservd Do not reply to this automated message. cP Copyright=C2=A9 2021 cPanel, L.L.C.= --alternative-Cpanel::Email::Object-13359-1615457754-0.72962299389291 Content-Type: multipart/related; boundary="related-Cpanel::Email::Object-13359-1615457754-0.643608170278814" --related-Cpanel::Email::Object-13359-1615457754-0.643608170278814 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

  = The service =E2=80=9Cc= panel-ccs=E2=80=9D appears to be down. = =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20= =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20= =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20 Server host2.someothername.com Primary IP Address 74.842.289.666 Service Name cpanel-ccs Service Status failed =E2=9B=94 Notification The service =E2=80=9Ccpanel-ccs=E2= =80=9D appears to be down. Service Check Method The system=E2=80=99s command to check or to res= tart this service failed. Number of Restart Attempts 31 Service Check Raw Output =20=20=20=20 (XID cafrfa) The =E2=80=9Ccpanel_ccs=E2=80=9D service is down. The subprocess =E2= =80=9C/usr/local/cpanel/scripts/restartsrv_cpanel_ccs=E2=80=9D reported err= or number 255 when it ended. =20=20=20=20 Startup Log =20=20=20=20 Mar 11 18:10:10 host2.someothername.com systemd[1]: Starting Apple Ca= lendar Server... Mar 11 18:10:10 host2.someothername.com ccs_init[110= 49]: Using /opt/cpanel-ccs/.develop/virtualenv/bin/python as Python Mar = 11 18:10:10 host2.someothername.com ccs_init[11049]: Starting server...<= br>Mar 11 18:10:10 host2.someothername.com ccs_init[11049]: /opt/cpanel-= ccs/bin/caldavd -f /opt/cpanel-ccs/conf/caldavd-dev.plist -P caldav -t Com= bined Mar 11 18:10:12 host2.someothername.com ccs_init[11049]: Readin= g configuration from file: /opt/cpanel-ccs/conf/caldavd-dev.plist Mar 11= 18:10:12 host2.someothername.com ccs_init[11049]: Pidfile /opt/cpanel-c= cs/data/Logs/state/caldavd.pid contains non-numeric value Mar 11 18:10:1= 2 host2.someothername.com systemd[1]: cpanel-ccs.service: control proces= s exited, code=3Dexited status=3D1 Mar 11 18:10:12 host2.herocloudhostin= g.com systemd[1]: Failed to start Apple Calendar Server. Mar 11 18:10:12= host2.someothername.com systemd[1]: Unit cpanel-ccs.service entered fai= led state. Mar 11 18:10:12 host2.someothername.com systemd[1]: cpanel= -ccs.service failed. =20=20=20=20 Memory Information Used 2.44=C2=A0GB Available 1.26=C2=A0GB Installed 3.7=C2=A0GB Load Information 0.23 0.21 0.19 Uptime 3 hours, 9 minutes, and 20 seconds IOStat Information =20=20=20=20 avg-cpu: %user %nice %system %io= wait %steal %idle 7.32 0.73 7.88 0.18 0.00 83.89 Device: tps kB_read/s kB_wrtn/s kB_read kB_wrtn vda 18.63 709.19 95.51 8056011 1084897 =20=20=20=20 Top Processes =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 PID Owner CPU= % Memory % Command 29277 root 3.33 28.18 =20=20=20=20 /usr/local/cpanel/3rdparty/bin/clam= d =20=20=20=20 1349 root 2.82 0.54 =20=20=20=20 /usr/local/aegis/aegis_client/aegis= _10_89/AliYunDun =20=20=20=20 1772 cpanelsolr 0.66 17.87 =20=20=20=20 /usr/lib/jvm/jre-1.8.0/bin/java -se= rver -Xms512m -Xmx512m -XX:+UseG1GC -XX:+PerfDisableSharedMem -XX:+Parallel= RefProcEnabled -XX:MaxGCPauseMillis=3D250 -XX:+UseLargePages -XX:+AlwaysPre= Touch -verbose:gc -XX:+PrintHeapAtGC -XX:+PrintGCDetails -XX:+PrintGCDateSt= amps -XX:+PrintGCTimeStamps -XX:+PrintTenuringDistribution -XX:+PrintGCAppl= icationStoppedTime -Xloggc:/home/cpanelsolr/server/logs/solr_gc.log -XX:+Us= eGCLogFileRotation -XX:NumberOfGCLogFiles=3D9 -XX:GCLogFileSize=3D20M -Dsol= r.log.dir=3D/home/cpanelsolr/server/logs -Djetty.port=3D8984 -DSTOP.PORT=3D= 7984 -Dhost=3D127.0.0.1 -Duser.timezone=3DUTC -Djetty.home=3D/home/cpanelso= lr/server -Dsolr.solr.home=3D/home/cpanelsolr/server/solr -Dsolr.data.home= =3D -Dsolr.install.dir=3D/home/cpanelsolr -Dsolr.default.confdir=3D/home/cp= anelsolr/server/solr/configsets/_default/conf -Xss256k -Dsolr.jetty.https.p= ort=3D8984 -Dsolr.autoSoftCommit.maxTime=3D3000 -Dsolr.log.muteconsole -XX:= OnOutOfMemoryError=3D/home/cpanelsolr/bin/oom_solr.sh 8984 /home/cpanelsolr= /server/logs -jar start.jar --module=3Dhttp =20=20=20=20 13209 someotheruser 0.37 0.17 =20=20=20=20 dovecot/imap =20=20=20=20 1159 cpanelconnecttrack 0.27 0.07 =20=20=20=20 /usr/local/cpanel/3rdparty/sbin/p0f= -i any -u cpanelconnecttrack -d -s /var/cpanel/userhomes/cpanelconnecttrac= k/p0f.socket less 400 and not dst port 80 and not dst port 443 and tcp[13] = & 8=3D=3D0 =20=20=20=20 =20=20=20=20 Configure Monitor Settings: HTML notif= ications: https://host2.someothername.com= :2087/scripts2/tweaksettings?find=3Dchkservd_plaintext_notify =20=20=20=20 The system generated this notice on Thursday, March 11, 2021 at 10:= 15:54 AM UTC. = = = =E2=80=9CService failures (ChkServd)=E2=80=9D notifications are currently c= onfigured to have an importance of =E2=80=9CHigh=E2=80=9D. = You can change the= importance or disable this type of notification in WHM=E2=80=99s Contact M= anager at: https://host2.herocloudhosting.= com:2087/scripts2/editcontact?event=3Dchkservd = Do not reply to this automated message. = Copyright=C2=A9=C2=A02021 cPanel, L.L.C.

  = --related-Cpanel::Email::Object-13359-1615457754-0.643608170278814 Content-Type: image/png; x-unix-mode=0600; name="cpanel-logo-tiny.png" Content-Disposition: attachment; filename="cpanel-logo-tiny.png" Content-ID: Content-Transfer-Encoding: base64

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  dragonsway

  • March 17, 2021 05:14

  duplicate

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  dragonsway

  • March 17, 2021 14:08

  duplicate

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  cPRex Jurassic Moderator

  • March 17, 2021 15:21

  I checked the notification history directory and found this on my personal machine for the SSL notifications: 1 service generated warnings while checking SSL certificates
  Do you see anything similar to that there? I don't think there would be an HTML error in the notification itself, or else we'd see many complaints each day from users receiving those notifications.

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  dragonsway

  • March 17, 2021 15:33

  There is literally nothing about ssl in /var/cpanel/user_notifications/root/history/ And if UTF-8 and the html are both correct, then why is the message body not showing on two specific types of notifications cpanel-ccs errors and ssl expiry

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  cPRex Jurassic Moderator

  • March 17, 2021 15:56

  Could you submit a support ticket to our team so we could check this behavior?

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