Roundcube addresses missing after primary Domain name change.

jasgot

• March 24, 2021 12:31

After a [mostly] successful primary domain name change of an account in cPanel, I have a couple of Roundcube user who indicate their address books are missing. Is there atsk that must be performed to get these back? I have looked at /var/cpanel/roundcube and I do see previous versions of a roundcube.sql file. Is there a simple way to use this backup to recover lost addresses for individual users? Thanks, Jason

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  cPRex Jurassic Moderator

  • March 24, 2021 20:39

  Hey there! I wouldn't expect a domain name change to adjust the Roundcube settings at all, but can you try this to see if that helps get things sorted? /usr/local/cpanel/bin/update-roundcube-db --force
  

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  jasgot

  • March 25, 2021 13:18

  Thanks for the idea! It didn't work :(

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  cPRex Jurassic Moderator

  • March 25, 2021 16:21

  It might be best if we did some more investigation into this as there could be other issues we aren't yet aware of. If you can get a ticket submitted to our team we can check this directly on the server, but please post the number here so I can follow along.

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  jasgot

  • March 26, 2021 16:44

  Have to go through our Host first.

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