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Unable to terminate an account

ForgenMreemen
Hi there! So, I've tried to edit a user of mine, but I'm getting this error; Failed to read data: Is a directory at /usr/local/cpanel/Cpanel/LoadFile/ReadFast.pm line 126.
Therefore, I decided to try to terminate the account in WHM, unfortunately, I keep getting this error; Starting removal of "sitely" API failure: Failed to read data: Is a directory at /usr/local/cpanel/Cpanel/LoadFile/ReadFast.pm line 126.
Any help on these two issues? Thank you very much! Best, Marcus

Comments

9 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! Do you see any additional errors inside /usr/local/cpanel/logs/error_log? That's the first place I would check for more details. If you don't find anything there, it might be best to open a ticket with our team so we can check out the machine directly.
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  • ForgenMreemen
    Hey there! Do you see any additional errors inside /usr/local/cpanel/logs/error_log? That's the first place I would check for more details. If you don't find anything there, it might be best to open a ticket with our team so we can check out the machine directly.

    Hi there! I don't think there is, but all errors I get, are related to the ReadFast.pm file for some reason... It's also something about whostmgr
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  • cPRex Jurassic Moderator
    It might be best to open a ticket with our team then, as this error can have several different causes. If you do that, please post the ticket number here so I can follow along and keep the thread updated.
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  • ForgenMreemen
    It might be best to open a ticket with our team then, as this error can have several different causes. If you do that, please post the ticket number here so I can follow along and keep the thread updated.

    Thank you! The ticket ID is: 94309548
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  • cPRex Jurassic Moderator
    Thanks for doing that - we were able to find an issue with /var/cpanel/resellers on the system being a directory and not a file, and after resolving this things are working well. Let us know if you need anything else!
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  • ForgenMreemen
    Thanks for doing that - we were able to find an issue with /var/cpanel/resellers on the system being a directory and not a file, and after resolving this things are working well. Let us know if you need anything else!

    Actually I do! Thank you! I installed softaculous and WordPress on to that, but when a client of mine tries to install WordPress to the website, he's met with "The MySQL Connection could not be established." How do I go about fixing that? I've tried updating MySQL, but without any luck...
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  • cPRex Jurassic Moderator
    I wouldn't expect a MySQL update to resolve that type of issue. The most likely problem is that there is an issue with the settings inside the wp-config.php file of the WordPress installation. You can test these manually by running this on the command line: mysql -u username -p
    and then entering the password when prompted. If that doesn't allow you to connect, that confirms the issue. If it does allow you to connect, try running this to see if you can see the database: show databases;
    If you can connect, but can't see the database, you'll want to check the privileges in cPanel >> MySQL Databases and make sure the user is granted access there. Let me know if that helps!
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  • ForgenMreemen
    It's actually on installation of WordPress through softaculous - it's not even getting to create any installation - it hits 4% and then gives me the error
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  • cPRex Jurassic Moderator
    Ah - that part I wouldn't have much information on as we don't have any interaction with Softaculous on our end. It could be that tool itself doesn't have MySQL access, but it might be best to reach out to their support directly for that.
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