Email Archive configuration issue on outlook

Sajawal

• March 27, 2021 11:28

Hi, I want to set up my email archive account which is cPanel > Archive (_username@domain-name) to my outlook but I'm wasn't able to configure it on IMAP. But it configured automatically on outlook via POP but there are no emails synched in it except one email. How can I display all my emails?

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  cPRex Jurassic Moderator

  • March 29, 2021 20:43

  Hey there! I would expect IMAP to work normally for viewing this mailbox. What errors did you get when you tried that process? We do have additional details on that work here:

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  Sajawal

  • March 30, 2021 12:57

  Thanks for the update. The issue has been resolved. The outlook (latest version) was trying to send and receive (Outlook testing email) an email and on this email (_archive@domain-name) we can not send emails and that was the main reason for this issue. On the old version of outlook (2007 and 2010), we can skip send the test email step.

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  cPRex Jurassic Moderator

  • March 30, 2021 14:26

  I'm glad you were able to get that resolved!

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