The remote credential check failed
Hello,
I'm trying to copy the account backup file between servers by creating a new custom additional destination and a new backup script using FTPSSL. My password is 100% correct but I got this message "Could not upload test file: 530 Login authentication failed".
Is the password being encrypted when passing it to the script file?
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Hey there! The password doesn't get encrypted, but the whole connection is secured through SSL. The best thing to do in this situation would be to check the logs of the resource you are trying to connect to and see if you can get more details there about what may be happening. If you are getting an "authentication failed" message, I would expect there to be some additional details on the destination side about that activity. 0 -
Hey there! The password doesn't get encrypted, but the whole connection is secured through SSL. The best thing to do in this situation would be to check the logs of the resource you are trying to connect to and see if you can get more details there about what may be happening. If you are getting an "authentication failed" message, I would expect there to be some additional details on the destination side about that activity.
Hi, I printed the remote password to the log file when the backup script ran. It said that the password is undefined. For more information, if I use the password directly to FTPSSL connection, everything is working fine, I am able to connect and back up to the remote server (but I do not want to send the password manually this way).0 -
Could you submit a ticket so our team can look into this? Just post the ticket number here so I can follow along. 0 -
Could you submit a ticket so our team can look into this? Just post the ticket number here so I can follow along.
Hi, this is the ticket number: 94312559 Thank you for your hard work.0 -
Our team did check this and did not find anything obviously wrong with the custom script. We recommended continuing to work with the admin of the destination system to see if you can narrow down the authentication issues. 0 -
Our team did check this and did not find anything obviously wrong with the custom script. We recommended continuing to work with the admin of the destination system to see if you can narrow down the authentication issues.
Hi team, I create a custom backup script base on the tutorial documents of Cpanel & WHM (0 -
Did you also make sure to update these details in the ticket? 0 -
Did you also make sure to update these details in the ticket?
I just sent the details in the ticket, now I'm waiting for the response from Support Team.0 -
Thanks so much! 0
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