How to limit cpanel backup feature only to accounts under 10 GB size?

electric

• April 06, 2021 17:13

Hello, I have seen a few hosting providers with a limit where they do not allow customers to use the cpanel backup utility if their account is more than 10GB in size (or 10k inodes). How can this be done? We have a few customers who have VERY large accounts, and it kills the server when they try to create a backup. We would like to restrict the cpanel backup utility to only customers with x GB in size or X number of inodes. Thanks!

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  cPRex Jurassic Moderator

  • April 07, 2021 17:29

  Hey there! There isn't a feature that would exactly do this, but you could remove the Backup and Backup Wizard tools from packages you provide to users where the quota limit is larger than 10G.

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  electric

  • April 08, 2021 00:39

  Any idea how some hosting companies are doing this? For example, there is one provider I tested out... I uploaded about 11 GB of files, and then I clicked the link to go into the backup or backup wizard. I received a message that says, "Sorry, but this backup feature is not available if your disk space usage is greater than 10 GB." This message ONLY appears if the account actually has more than 10GB in it. (It is not depending on package assigned.) I know this because I deleted a few files so the account had 9.5gb of disk usage... and the backup and backup wizard functions started working as normal. Any idea how they are doing that? This is a terrific feature to have, because it stops high disk usage accounts from killing the server if they do a Full Backup. Thanks.

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  cPDavidL

  • April 08, 2021 16:55

  I'm sorry, but there is no readily available function within cPanel, to limit access to backup functions depending on disk usage. I do see there's an official feature request already open for this feature, to which I would encourage you to lend your support.

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