Skip to main content

Error Internal Server

Ramaaa
Hi there! I am new here posting a thread but I've been reading threads from different FAQS here to solve issues.. But now I need help as I dont know whats going on.. I am having trouble with WHM & Cpanel, the entire server goes down with Iternal Server Error and everything stops working.. [2021-04-15 09:13:30 -0300] info [webmaild] Internal Server Error: "GET / HTTP/1.1" 500 Error ID 162a7b19fdbcd [2021-04-15 09:13:30 -0300] info [webmaild] Internal Server Error: "GET / HTTP/1.1" 500 Error ID 162a7b19fdbcd [2021-04-15 09:13:31 -0300] info [webmaild] Internal Server Error: "POST /cpsess9328858166/3rdparty/roundcube/?_task=mail&_action=refresh HTTP/1.1" 500 Error ID 162a7b$ [2021-04-15 09:13:29 -0300] info [webmaild] Internal Server Error: "POST /cpsess7957117253/3rdparty/roundcube/?_task=mail&_action=refresh HTTP/1.1" 500 Error ID 162a7b$ This are a few lines while seeing the error_log with nano (as I dont know a better way to do it) Please I hope we could find a solution together, Best regards

Comments

51 comments

Date Votes
  • Ramaaa
    [2021-04-15 09:16:30 -0300] info [webmaild] Internal Server Error: "GET / HTTP/1.1" 500 Error ID 1fd4380d719ca [2021-04-15 09:16:30 -0300] info [webmaild] Internal Server Error: "POST /cpsess5526371997/3rdparty/roundcube/?_task=mail&_action=refresh HTTP/1.1" 500 Error ID 162a7b$ cpsrvd 162a7b19fdbcd: PID 18566: The cPanel Server operation timed out at cpsrvd.pl line 638. [2021-04-15 09:17:18 -0300] warn [webmaild] Duplicate logaccess (POST /cpsess0046762819/3rdparty/roundcube/?_task=mail&_action=refresh HTTP/1.1): at /usr/local/cpanel$ Cpanel::Server::Logger::logaccess(Cpanel::Server::Logger=HASH(0x3401790)) called at /usr/local/cpanel/Cpanel/Server/Connection.pm line 148 Cpanel::Server::Connection::pipehandler(Cpanel::Server::Connection::SSL=HASH(0x3335ff8)) called at /usr/local/cpanel/Cpanel/Server/Connection.pm line 139 Cpanel::Server::Connection::check_pipehandler_globals(Cpanel::Server::Connection::SSL=HASH(0x3335ff8)) called at /usr/local/cpanel/Cpanel/Server/Connection/SSL$ Cpanel::Server::Connection::SSL::write_buffer(Cpanel::Server::Connection::SSL=HASH(0x3335ff8), ""...) called at /usr/local/cpanel$ Cpanel::Server::body_internal_error(Cpanel::Server=HASH(0x33ed168), 500, "Error ID 162a7b19fdbcd") called at /usr/local/cpanel/Cpanel/Server.pm line 674 Cpanel::Server::internal_error_with_http_status(Cpanel::Server=HASH(0x33ed168), 500, "Error ID 162a7b19fdbcd") called at /usr/local/cpanel/Cpanel/Server.pm lin$ Cpanel::Server::internal_error(Cpanel::Server=HASH(0x33ed168), "Error ID 162a7b19fdbcd") called at cpsrvd.pl line 970 cpanel::cpsrvd::__ANON__(__CPANEL_HIDDEN__...) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 189 Cpanel::Server::Handlers::SubProcess::_read_headers_from_subprocess_non_blocking(Cpanel::Server::Handlers::SubProcess=HASH(0x3445790)) called at /usr/local/cpa$ Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x3445790), "subprocess_name", "php", "subprocess_pid_to_reap", 18571, $ cpanel::cpsrvd::cgiHandler("app", "php", "document", "./3rdparty/roundcube/index.php") called at cpsrvd.pl line 7112 cpanel::cpsrvd::phpHandler("document", "./3rdparty/roundcube/index.php") called at cpsrvd.pl line 6180 cpanel::cpsrvd::dodoc_webmaild() called at cpsrvd.pl line 2040 cpanel::cpsrvd::dodoc(HASH(0x1320468)) called at cpsrvd.pl line 1732 cpanel::cpsrvd::handle_one_connection(12) called at cpsrvd.pl line 1111 cpanel::cpsrvd::script() called at cpsrvd.pl line 429 at /usr/local/cpanel/Cpanel/Server/Logger.pm line 80. Cpanel::Server::Logger::logaccess(Cpanel::Server::Logger=HASH(0x3401790)) called at /usr/local/cpanel/Cpanel/Server/Connection.pm line 148 Cpanel::Server::Connection::pipehandler(Cpanel::Server::Connection::SSL=HASH(0x3335ff8)) called at /usr/local/cpanel/Cpanel/Server/Connection.pm line 139 Cpanel::Server::Connection::check_pipehandler_globals(Cpanel::Server::Connection::SSL=HASH(0x3335ff8)) called at /usr/local/cpanel/Cpanel/Server/Connection/SSL$ Cpanel::Server::Connection::SSL::write_buffer(Cpanel::Server::Connection::SSL=HASH(0x3335ff8), ""...) called at /usr/local/cpanel$ Cpanel::Server::body_internal_error(Cpanel::Server=HASH(0x33ed168), 500, "Error ID 162a7b19fdbcd") called at /usr/local/cpanel/Cpanel/Server.pm line 674 Cpanel::Server::internal_error_with_http_status(Cpanel::Server=HASH(0x33ed168), 500, "Error ID 162a7b19fdbcd") called at /usr/local/cpanel/Cpanel/Server.pm lin$ Cpanel::Server::internal_error(Cpanel::Server=HASH(0x33ed168), "Error ID 162a7b19fdbcd") called at cpsrvd.pl line 970 cpanel::cpsrvd::__ANON__(__CPANEL_HIDDEN__...) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 189 Cpanel::Server::Handlers::SubProcess::_read_headers_from_subprocess_non_blocking(Cpanel::Server::Handlers::SubProcess=HASH(0x3445790)) called at /usr/local/cpa$ Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x3445790), "subprocess_name", "php", "subprocess_pid_to_reap", 18571, $ cpanel::cpsrvd::cgiHandler("app", "php", "document", "./3rdparty/roundcube/index.php") called at cpsrvd.pl line 7112 Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x3445790), "subprocess_name", "php", "subprocess_pid_to_reap", 18571, $ cpanel::cpsrvd::cgiHandler("app", "php", "document", "./3rdparty/roundcube/index.php") called at cpsrvd.pl line 7112 cpanel::cpsrvd::phpHandler("document", "./3rdparty/roundcube/index.php") called at cpsrvd.pl line 6180 cpanel::cpsrvd::dodoc_webmaild() called at cpsrvd.pl line 2040 cpanel::cpsrvd::dodoc(HASH(0x1320468)) called at cpsrvd.pl line 1732 cpanel::cpsrvd::handle_one_connection(12) called at cpsrvd.pl line 1111 cpanel::cpsrvd::script() called at cpsrvd.pl line 429 [2021-04-15 09:17:41 -0300] warn [whostmgrd] Timed out (2 seconds) while reading from socket. at /usr/local/cpanel/Cpanel/Hulk.pm line 118. Cpanel::Hulk::_error_with_stack_trace("Timed out (2 seconds) while reading from socket.\x{a}") called at /usr/local/cpanel/Cpanel/Hulk.pm line 238 Cpanel::Hulk::_safe_readline(Cpanel::Hulk=HASH(0x3425ff0)) called at /usr/local/cpanel/Cpanel/Hulk.pm line 96 Cpanel::Hulk::_connect(Cpanel::Hulk=HASH(0x3425ff0), "/var/run/cphulkd.sock", "register", ARRAY(0x3426008)) called at /usr/local/cpanel/Cpanel/Hulk.pm line 47 Cpanel::Hulk::connect(Cpanel::Hulk=HASH(0x3425ff0), "register", ARRAY(0x3426008)) called at /usr/local/cpanel/Cpanel/Server.pm line 2022 Cpanel::Server::do_hulk_transaction(Cpanel::Server=HASH(0x33ed168), __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, -1, __CPANEL_HIDDEN__, __CPANEL_HI$ Cpanel::Server::_block_login_if_brute(Cpanel::Server=HASH(0x33ed168), __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, -1, __CPANEL_HIDDEN__, 0) called$ Cpanel::Server::check_hulk_preauth_ratelimiting(Cpanel::Server=HASH(0x33ed168), __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __C$ cpanel::cpsrvd::docheckpass_whostmgrd(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, undef, __CPANEL_HIDDEN__, $ cpanel::cpsrvd::handle_one_connection(6) called at cpsrvd.pl line 1111 cpanel::cpsrvd::script() called at cpsrvd.pl line 429 [2021-04-15 09:17:41 -0300] warn [webmaild] Timed out (2 seconds) while reading from socket. at /usr/local/cpanel/Cpanel/Hulk.pm line 118. Cpanel::Hulk::_error_with_stack_trace("Timed out (2 seconds) while reading from socket.\x{a}") called at /usr/local/cpanel/Cpanel/Hulk.pm line 238 Cpanel::Hulk::_safe_readline(Cpanel::Hulk=HASH(0x3426d40)) called at /usr/local/cpanel/Cpanel/Hulk.pm line 96 Cpanel::Hulk::_connect(Cpanel::Hulk=HASH(0x3426d40), "/var/run/cphulkd.sock", "register", ARRAY(0x3426de8)) called at /usr/local/cpanel/Cpanel/Hulk.pm line 47 Cpanel::Hulk::connect(Cpanel::Hulk=HASH(0x3426d40), "register", ARRAY(0x3426de8)) called at /usr/local/cpanel/Cpanel/Server.pm line 2022
    0
  • cPRex Jurassic Moderator
    Hey there! Could you try forcing a cPanel update to ensure everything related to the cPanel software is working well on the machine? You can do that by running "/scripts/upcp --force" on the system.
    0
  • Ramaaa
    Hey there! Could you try forcing a cPanel update to ensure everything related to the cPanel software is working well on the machine? You can do that by running "/scripts/upcp --force" on the system.

    Hi there cPRex, I've already done it as I saw you did advise someone to do that in order to solve any cPanel issue.. I did it, but at the end, unfortunately, as I have an old OS, the new cPanel & WHM are not compatible. Though I am searching, once we can solve this issue, to do an upgrade or migration.. If you want I can do it again, and show you what it shows
    0
  • cPRex Jurassic Moderator
    Although that command would not actually be able to update the cPanel software, it would still make sure the existing software isn't missing any critical components, and may still help the issue. Do you still see problems in the server after running that?
    0
  • ankeshanand
    Hi there cPRex, I've already done it as I saw you did advise someone to do that in order to solve any cPanel issue.. I did it, but at the end, unfortunately, as I have an old OS, the new cPanel & WHM are not compatible. Though I am searching, once we can solve this issue, to do an upgrade or migration.. If you want I can do it again, and show you what it shows

    The best way is to Upgrade your Server to CloudLinux and KernalCare as they would automatically solve everything for you. By the way, Which OS are you using?
    0
  • Ramaaa
    Although that command would not actually be able to update the cPanel software, it would still make sure the existing software isn't missing any critical components, and may still help the issue. Do you still see problems in the server after running that?

    I cant tell that I still see problems in the server as I ran /scripts/upcp --force after the following, shutdown -r now / shutdown -r 0 / reboot ( these three makes the server to be working again) at the moment, the server is up but, to be honest, I think It will go down again at any time..
    0
  • Ramaaa
    The best way is to Upgrade your Server to CloudLinux and KernalCare as they would automatically solve everything for you. By the way, Which OS are you using?

    Hi there ankeshanand, cPanel & WHM current version are 86.0.38 and I have centOS 6.10 maybe?
    0
  • cPRex Jurassic Moderator
    If you are not able to migrate to a CentOS 7 system, you can switch to CloudLinux to continue to receive updates to the cPanel and OS. You can find more details on this here: CentOS 6 EOL, CloudLinux 6 OS, and you!
    0
  • ankeshanand
    Then You definitely need to Upgrade it to Version 96. It would solve most of the problems. Your CentOS 6 is no longer supported by cPanel, so probably you need to upgrade it as well. You can contact me at ankesh@cloudmate.in if You need quick help. I would be happy to help for free!
    0
  • Ramaaa
    If you are not able to migrate to a CentOS 7 system, you can switch to CloudLinux to continue to receive updates to the cPanel and OS. You can find more details on this here:
    0
  • ankeshanand
    I cant tell that I still see problems in the server as I ran /scripts/upcp --force after the following, shutdown -r now / shutdown -r 0 / reboot ( these three makes the server to be working again) at the moment, the server is up but, to be honest, I think It will go down again at any time..

    Is it a Server or a VPS? Because in a VPS, Upgrading OS is easy but in a Bare Metal, You need to do it with command line
    0
  • ankeshanand
    Thanks cprex, but let me ask, is there a solution for the issue I am having? Before making the upgrade, just to know how to solve it

    Ther is definitely without upgrading but first you need to tell the whole story with server logs. What you could also do is contact cPanel support and grant them support access so that they would resolve everything if its in their hands
    0
  • Ramaaa
    Is it a Server or a VPS? Because in a VPS, Upgrading OS is easy but in a Bare Metal, You need to do it with command line

    Its a server, tough its not phisically where I am. But its not virtual
    0
  • Ramaaa
    Is it a Server or a VPS? Because in a VPS, Upgrading OS is easy but in a Bare Metal, You need to do it with command line

    Though let me ask, how do I know IF a server is a VPS or not?
    0
  • Ramaaa
    Ther is definitely without upgrading but first you need to tell the whole story with server logs. What you could also do is contact cPanel support and grant them support access so that they would resolve everything if its in their hands

    What do you need to know about server logs?
    0
  • ankeshanand
    Though let me ask, how do I know IF a server is a VPS or not?

    If Its a VPS, on right hand side of WHM, It will write KVM or OpenVZ but if its a bare metal, It would write CentOS 6 To Perform an Upgrade from Centos6 to 7, Follow steps below: (Backup the server before) preupg rpm --import CentOS Mirror cat /etc/os-release This method has been used by me before but I do not guarantee that it would still work as this method was long before
    0
  • ankeshanand
    What do you need to know about server logs?

    What services are failing? All Monitored Services which failed? Which does not start? Could you still access SSH or sshd service is also failing?
    0
  • Ramaaa
    If Its a VPS, on right hand side of WHM, It will write KVM or OpenVZ but if its a bare metal, It would write CentOS 6 To Perform an Upgrade from Centos6 to 7, Follow steps below: (Backup the server before) preupg rpm --import CentOS Mirror cat /etc/os-release This method has been used by me before but I do not guarantee that it would still work as this method was long before

    Great, then this server is a VPS, as it says CENTOS 6.10 kvm
    0
  • ankeshanand
    Great, then this server is a VPS, as it says CENTOS 6.10 kvm

    Then its Easy, Ask your Hosting provider to make a Backup of VPS and then try upgrading. If the VPS breaks, You can restore it
    0
  • Ramaaa
    Then its Easy, Ask your Hosting provider to make a Backup of VPS and then try upgrading. If the VPS breaks, You can restore it

    I dont have a clue about the hosting provider, I inherit this server, I am now trying to put it on the right track.. I just want to have it in the right way.. Could you help me with that?
    0
  • cPRex Jurassic Moderator
    We don't recommend upgrading servers in place from CentOS 6 to 7 using those details as a large majority of them do fail. The only recommendation we have for this work is to migrate to a different machine where CentOS 7 was installed originally. It's possible the issue could be resolved on the current system, but version 86 is no longer supported, and is 4 versions behind the latest stable release
    0
  • Ramaaa
    What services are failing? All Monitored Services which failed? Which does not start? Could you still access SSH or sshd service is also failing?

    I have full access to it, SSH, WHM & Cpanel
    0
  • ankeshanand
    I dont have a clue about the hosting provider, I inherit this server, I am now trying to put it on the right track.. I just want to have it in the right way.. Could you help me with that?

    I can but I thnk according to cPanel Forums terms, I am not allowed to share any of my Contact or Personal Details. You can Try cPanel Support Access. But still, If you need help with direct server, ankesh@cloudmate.in
    0
  • Ramaaa
    We don't recommend upgrading servers in place from CentOS 6 to 7 using those details as a large majority of them do fail. The only recommendation we have for this work is to migrate to a different machine where CentOS 7 was installed originally. It's possible the issue could be resolved on the current system, but version 86 is no longer supported, and is 4 versions behind the latest stable release

    How can I do that? Can you please recommend & advise me?
    0
  • ankeshanand
    How can I do that? Can you please recommend & advise me?

    As he said, You can have a Cloudlinux trial and upgrade CentOS to CloudLinux. Then after trial is expiring, Revert back but to CentOS7 or 8. In that case, You would get upgrade as well
    0
  • cPRex Jurassic Moderator
    Upgrading to CloudLinux is definitely the easiest option for the situation you have described. While there is an additional fee for that software, it does allow you to do some research and plan the migration.
    0
  • Ramaaa
    Ok, I think, in the meantime, I will have to ran those commands in case the server goes down again. At least, until I see the way of doing the upgrade..
    0
  • Ramaaa
    It just happened again :( :( :(
    0
  • cPRex Jurassic Moderator
    Was that when trying to access WHM? If so, do you see any additional details in the /usr/local/cpanel/logs/error_log file?
    0
  • Ramaaa
    Was that when trying to access WHM? If so, do you see any additional details in the /usr/local/cpanel/logs/error_log file?

    It just happens, I tried to reload WebMail and failed, reload cPanel and failed, WHM and failed. Thats how I know it goes down.. And that error msg appears.. I could enter with nano to that log if you want..
    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post