Incoming emails stay in queue

timesurfer

• April 14, 2021 10:13

Hi, Starting some days ago, after an update, incoming emails stay in queue. When I go to WHM and try to deliver all emails, I get these errors: LOG: MAIN cwd=/usr/local/cpanel/whostmgr/docroot 3 args: /usr/sbin/exim -qff -v LOG: queue_run MAIN Start queue run: pid=19731 -qff delivering 1lWbHr-0004j9-Mk (queue run pid 19731) LOG: skip_delivery MAIN [...] Spool file for 1lWbCv-0004b1-T8 is locked (another process is handling this message) LOG: queue_run MAIN End queue run: pid=19731 -qff If I run these 2 commands, the emails get delivered. /scripts/buildeximconf /scripts/restartsrv_exim But afterwards the same situation starts over. Can somebody help?

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  cPRex Jurassic Moderator

  • April 14, 2021 15:37

  Hey there! I'm wondering if this is related to a case we're already aware of. If you just restart Exim without the rebuild, does that also get things sending?

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  timesurfer

  • April 15, 2021 12:12

  Hey there! I'm wondering if this is related to a case we're already aware of. If you just restart Exim without the rebuild, does that also get things sending?

  
  Yes, it does. This morning, the same situation happened and I just ran: /scripts/restartsrv_exim and the emails were immediately delivered. Is there a solution? Or must I set a cron job with this command to run periodically? I can understand this temporarily, but not permanently

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  cPRex Jurassic Moderator

  • April 15, 2021 13:24

  Is there a solution?

  
  Possibly - is this server running in a VMWare system?

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  timesurfer

  • April 15, 2021 15:38

  Possibly - is this server running in a VMWare system?

  
  dmidecode tell's me this: # dmidecode -s system-manufacturer QEMU

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  cPRex Jurassic Moderator

  • April 15, 2021 15:42

  Hmmmm, that may not be the case I was thinking of then. Could you open a ticket with our team so we could investigate this directly on the system? Please post the ticket number here so I can keep this thread updated.

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  timesurfer

  • April 15, 2021 16:03

  Hmmmm, that may not be the case I was thinking of then. Could you open a ticket with our team so we could investigate this directly on the system? Please post the ticket number here so I can keep this thread updated.

  
  Ok, I'll do that. Thank you for your help.

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  cPRex Jurassic Moderator

  • April 15, 2021 16:04

  You're welcome!

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