Transfer or restore a cpanel account

Marvin Huijbregts

• April 21, 2021 09:58

Hi, I have a question about TRANSFER OR RESTORE A CPANEL ACCOUNT. In the past this worked where i did a backup on vps1 and did a restore on vps2 Now the only things it says restoring but nothing happens is there a possibility to see what goes wrong or whats stop the restore? (I also see no process that tells me something is running) Kind Regards, Marvin

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  cPRex Jurassic Moderator

  • April 21, 2021 16:39

  Hey there! Inside that tool you'll be presented with three options: -Restore from a local cpmove file. Select this option if the cpmove file already exists on the server in one of the predefined locations. -Upload a file to restore. Select this option if you want to upload the cpmove file to the server. -Transfer from Remote cPanel Account. Select this option if you want to transfer a cPanel account from a remote server.
  I would expect any relevant logs to be shown on the screen, as that work happens, but you're always welcome to submit a ticket to our team if the tools in WHM are not working properly for you so we can investigate that.

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  Marvin Huijbregts

  • April 21, 2021 19:33

  HI, i tried all the first 2 options but without result. When i try to upload a fresh made backup of VPS1 nothing happens First what i dont know are there any tools or commands to show error logs ?

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  cPRex Jurassic Moderator

  • April 21, 2021 19:38

  The best place to look for errors would be in the /usr/local/cpanel/logs/error_log file

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