"from" emails

k_pikoulas

• May 22, 2021 13:58

I send an email from one account [account 1] but the system changes the sender and the email seems to have been sent from another account [account 2]. So the recipient receives the email from account 2 instead from account 1. Then the recipient replies to account 2 instead of account 1, and I miss the reply.

• 

  cPRex Jurassic Moderator

  • May 24, 2021 14:04

  Hey there! We'd need a bit more details to be able to provide much help, but since you'll likely need to tell us specific domains and log entries, it might be best to create a ticket with our team so we can check this on the server itself.

  0
• 

  k_pikoulas

  • May 24, 2021 16:12

  I want to submit a ticket, but I cannot find my licenced IP

  0
• 

  cPRex Jurassic Moderator

  • May 24, 2021 16:41

  This would typically be the main IP address of the server. If you aren't sure, you can check the IP addresses of the machine against our tool here to see which one is licensed:

  0

Please sign in to leave a comment.