Backup stops after 200MB

jukee

• May 27, 2021 03:26

Hello, Our Whm hosts big accounts (eg) 50GB. The problem is the backup. Even if we start it manually, it stops after 200MB. Backup logs seem to be Ok. Any advice?

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  hmaddy

  • May 27, 2021 13:26

  check, the storage spaces are enough or not

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  jukee

  • May 27, 2021 13:36

  Well, space is enough, HDD is 1TB, with 20% occupied. Backup starts and stops in about 200MB (in an account of 10GB)

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  cPRex Jurassic Moderator

  • May 27, 2021 13:50

  For the 10G account that you mentioned, can you try running this on the command line as root? /scripts/pkgacct username
  That will create a manual backup of just that one account, and may help you find an issue with the account that is keeping it from being backed up.

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  hmaddy

  • May 27, 2021 13:52

  Try it via terminal /scripts/pkgacct username if you are facing issues again then please shared the backup log

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  jukee

  • May 27, 2021 13:57

  It works with SSH, but this solves the problem 50% as backup is taken to remote ftp and needs to be automatic.

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  cPRex Jurassic Moderator

  • May 27, 2021 15:45

  Just to confirm - the pkgacct command worked well, but the automated cPanel backups that get created overnight are failing and not leaving any evidence of the failure in the /usr/local/cpanel/logs/cpbackup log?

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  jukee

  • May 27, 2021 17:11

  Yes correct, also we got the same issue with manual backup of each account from cpanel

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  cPRex Jurassic Moderator

  • May 27, 2021 17:40

  That's definitely odd - since you can reproduce the issue, could you open a ticket with our team so we can investigate this? If you do open that ticket, please post the number here so I can follow along.

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