Unsuspend account gives Not Found

risecompany

• June 06, 2021 08:41

Hi, We have an issue with unsuspend accounts it gives Not Found and it takes minutes to work again. We must wait every time we unsuspend most of accounts.

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  andrew.n

  • June 06, 2021 15:59

  How do you unsuspend the accounts? What is the load averages on the server? Do you see anything in /usr/local/cpanel/logs/error_log file?

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  risecompany

  • June 06, 2021 16:57

  I unsuspend the account through whm / whmcs, The load is fine, Inside the log it gives me "Quota file /home/cpaneluser/etc/example.com/quota does not exist; skipping"

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  andrew.n

  • June 07, 2021 13:12

  @cPRex

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  cPJustinD

  • June 07, 2021 19:23

  Hello risecompany! That error does seem strange. To better understand what is occurring, we may need to tail the cPanel error logs while replicating the issue. Could you please open a support ticket so that our analysts can take a closer look? Be sure to include the link to this thread to track the issue and update the forum post accordingly. You can submit a support request using the "Submit a ticket" link in my signature below. If our analysts help you resolve the issue, please post the resolution here, as it may also help community members experiencing similar issues. Thank you for choosing cPanel!

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  Saif.H

  • August 23, 2021 18:37

  Hi, I'm experiencing the exact same issue on some of the cPanel accounts. After unsuspending an account it shows 404 error on the website and gets resolved automatically after 20-30 minutes. The accounts usually get suspended/unsuspended through WHMCS and cPanel API. Also tried this through WHM and experienced the same on those problematic accounts. Looked into the logs at /usr/local/cpanel/logs/error_log but there was no error. Also tried restarting httpd, dns, php-fpm immediately after unsuspending problematic account but restart on these services doesn't seem to resolve the 404 error on website. As mentioned earlier the 404 error is gone within 30 minutes of unsuspension. My clients get panicked when they see 404 error on their websites as WHMCS is set to automatically unsuspend the hosting account after payment through module action. Did you find any resolution for the issue? It looks like something needs to be restarted/checked after account unsuspension and it take place after 20-30 minutes.

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  cPRex Jurassic Moderator

  • August 23, 2021 18:39

  @Saif.H - if you have a way I can reproduce the issue directly from WHM or the API I'd be happy to do some testing on my end for you.

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