Emails in WHM mail queue manager
Hi. So recently, every day there's a new mail in the queue manager, sent from "Mail Delivery System my-server-ip.ip.secureserver.net>", to "
root@ip-my-server-ip.ip.secureserver.net", with the subject "Mail delivery failed: returning message to sender"
here's the full log
any idea to whats going on? no users are complaining about mails not being delivered or received
Date:
Thu, 10 Jun 2021 00:18:04 -0400
From:
Mail Delivery System
To:
root@ip-my-server-ip.ip.secureserver.net
Subject:
Mail delivery failed: returning message to sender
Auto-Submitted:
auto-replied
Content-Type:
multipart/report; report-type=delivery-status; boundary=1623298684-eximdsn-732307360
Message-Id:
MIME-Version:
1.0
Received:
from mailnull by ip-my-server-ip.ip.secureserver.net with local (Exim 4.94.2)
id 1lrC8q-0000sd-NZ
for root@ip-my-server-ip.ip.secureserver.net; Thu, 10 Jun 2021 00:18:04 -0400
References:
X-Failed-Recipients:
root@ip-my-server-ip.ip.secureserver.net
--1623298684-eximdsn-732307360
Content-type: text/plain; charset=us-ascii
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
root@ip-my-server-ip.ip.secureserver.net
root cannot accept local mail deliveries
--1623298684-eximdsn-732307360
Content-type: message/delivery-status
Reporting-MTA: dns; ip-my-server-ip.ip.secureserver.net
Action: failed
Final-Recipient: rfc822;root@ip-my-server-ip.ip.secureserver.net
Status: 5.0.0
--1623298684-eximdsn-732307360
Content-type: message/rfc822
Return-path:
Received: from root by ip-my-server-ip.ip.secureserver.net with local (Exim 4.94.2)
(envelope-from )
id 1lrC8q-0000sH-Lo
for root@ip-my-server-ip.ip.secureserver.net; Thu, 10 Jun 2021 00:18:04 -0400
From: "(Cron Daemon)"
To: root@ip-my-server-ip.ip.secureserver.net
Subject: Cron /usr/local/cpanel/bin/autossl_check --all
Content-Type: text/plain; charset=UTF-8
Auto-Submitted: auto-generated
Precedence: bulk
X-Cron-Env:
X-Cron-Env:
X-Cron-Env:
X-Cron-Env:
X-Cron-Env:
X-Cron-Env:
X-Cron-Env:
X-Cron-Env:
Message-Id:
Date: Thu, 10 Jun 2021 00:18:04 -0400
Constant subroutine unbound_version redefined at /usr/local/cpanel/bin/autossl_check line 4294967295.
--1623298684-eximdsn-732307360--
any idea to whats going on? no users are complaining about mails not being delivered or received
-
The content of the message is Constant subroutine unbound_version redefined at /usr/local/cpanel/bin/autossl_check line 4294967295. so I think your server is trying to send the administrator this notification about AutoSSL. Do you have an email address defined in the WHM >> Basic WebHost Manager Setup section? 0 -
The content of the message is Constant subroutine unbound_version redefined at /usr/local/cpanel/bin/autossl_check line 4294967295. so I think your server is trying to send the administrator this notification about AutoSSL. Do you have an email address defined in the WHM >> Basic WebHost Manager Setup section?
hey, thanks for the answer... no, i didn't have any email set up in that section if i force delivery, i get this log, and the mail stays in the queueLOG: MAIN cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1lrYcN-0002KG-Hg delivering 1lrYcN-0002KG-Hg LOG: MAIN Unfrozen by forced delivery LOG: MAIN ** root@ip-my-server-ip.ip.secureserver.net R=localuser_root: root cannot accept local mail deliveries LOG: MAIN Frozen (delivery error message)0 -
Hello mmaciel! The server is trying to contact the server administrator to inform them of the AutoSSL failure; however, as a contact email has not been specified, it's just trying to contact the root user of the hostname, which isn't a valid email address. Could you access the terminal in SSH and run the following command? exim -bt root@ip-my-server-ip.ip.secureserver.net
If the output says the email address is undeliverable, that would explain why the messages are frozen. In that case, you specify a contact email for server administrator notifications in WHM >> Basic WebHost Manager Setup. I hope that this helps. Let us know if you have any other questions or concerns!0 -
Hello mmaciel! The server is trying to contact the server administrator to inform them of the AutoSSL failure; however, as a contact email has not been specified, it's just trying to contact the root user of the hostname, which isn't a valid email address. Could you access the terminal in SSH and run the following command?
exim -bt root@ip-my-server-ip.ip.secureserver.net
If the output says the email address is undeliverable, that would explain why the messages are frozen. In that case, you specify a contact email for server administrator notifications in WHM >> Basic WebHost Manager Setup. I hope that this helps. Let us know if you have any other questions or concerns!
hi i get this answer from the terminal "root@ip-my-server-ip.ip.secureserver.net is undeliverable: root cannot accept local mail deliveries" even after i specified a contact email under Basic WebHost Manager Setup0 -
That's what I suspected. Moving forward, you'll want to set up a contact email address in WHM >> Basic WebHost Manager Setup for the server administrator, as I mentioned previously. You can specify this where the interface says "Enter one or more email addresses to contact in case a problem arises with this server." If you have any other questions, please let us know! 0 -
That's what I suspected. Moving forward, you'll want to set up a contact email address in WHM >> Basic WebHost Manager Setup for the server administrator, as I mentioned previously. You can specify this where the interface says "Enter one or more email addresses to contact in case a problem arises with this server." If you have any other questions, please let us know!
hey thanks for answering again, but like i said, i had done that already... do i need to restart my server after adding an email contact?0 -
I may suggest first restarting the Exim and cpsrvd services. If that doesn't resolve the issue, then you may proceed with a server reboot. Let us know if this helps! 0 -
I may suggest first restarting the Exim and cpsrvd services. If that doesn't resolve the issue, then you may proceed with a server reboot. Let us know if this helps!
Hey. So, that didn't work, but i found , it worked, the mail can finally leave the queue, but this doesn't actually answer what that error message was, or what exactly is causing this autossl error you mentioned. Any clues?0
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