Convert addon domain to account fails

gas75

• June 14, 2021 16:28

Hi all, I'm trying to convert an addon domain to a regular account and I get the message "Invalid configuration for the parameter "domain": The addon domain "****.tld" has an IPv6 address assigned." Regarding the DNS records of this domain, there are no IPv6 records (they were, but I removed them just in case). Any ideas? Am I missing something? Is there another way to achieve this conversion? Thank you in advance

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  ffeingol

  • June 14, 2021 21:43

  Just a SWAG, but have you gone into WHM and checked "Assign IPv6 Address" to see if one is assigned for that account?

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  gas75

  • June 15, 2021 10:31

  Hi @ffeingol cudos for your suggestion. It worked like a charm! Thank you!

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  cPRex Jurassic Moderator

  • June 15, 2021 17:28

  Thanks @ffeingol !

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  dani.geamanu

  • March 07, 2022 08:43

  Thank you for the tip with disabling the assigned IPv6 address. Anyway, can someone provide some more information about why it's this happening and how to avoid it without disabling the address? It's a WHM built-in feature, so it should work with IPv6 too.

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  cPRex Jurassic Moderator

  • March 07, 2022 14:49

  Unfortunately there isn't another way around that at this time. Our documentation does have a note saying the IPv6 address needs to be disabled before the conversion process takes place: must disable IPv6 on the origin account before you convert an addon domain."

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  dani.geamanu

  • March 08, 2022 06:52

  Unfortunately there isn't another way around that at this time. Our documentation does have a note saying the IPv6 address needs to be disabled before the conversion process takes place: must disable IPv6 on the origin account before you convert an addon domain."

  
  Thank you for the clarifications.

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