why [site Software] feature in WHM’s inexistent in cPanel v96.0.11

000

• June 21, 2021 10:24

hello, why TWO of my servers don't have option "Site Software"

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  cPRex Jurassic Moderator

  • June 21, 2021 19:39

  Hey hey! I checked a few different machines and I see Site Software available in all accounts created on new 96.0.11 systems. Do you have that option enabled in the WHM >> Features Manager under the "default" feature list?

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  000

  • June 22, 2021 13:40

  Hey hey! I checked a few different machines and I see Site Software available in all accounts created on new 96.0.11 systems. Do you have that option enabled in the WHM >> Features Manager under the "default" feature list?

  
  thanks master, in the three servers with this problem (only one in TRIAL) we have:

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  cPRex Jurassic Moderator

  • June 22, 2021 13:42

  That's definitely odd - if the option is selected in the feature list, I would expect it to show up in the interface. Are there any errors in the cPanel logs when you try accessing the account with the issue?

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  000

  • June 22, 2021 14:34

  ...cPanel logs...

  
  thanks, with which patern, how we can filter the LOGs ?

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  cPRex Jurassic Moderator

  • June 22, 2021 14:36

  I didn't have anything specific in mind you should look for, but just tailing the cPanel error log at /usr/local/cpanel/logs/error_log while loading the cPanel interface would show any odd behavior.

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  000

  • June 22, 2021 15:08

  That's definitely odd - if the option is selected in the feature list, I would expect it to show up in the interface. Are there any errors in the cPanel logs when you try accessing the account with the issue?

  
  ah! master thi is my Home "Packages "Feature Manager "Feature Lists: how I can fix?

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  cPRex Jurassic Moderator

  • June 22, 2021 15:42

  I did see that in the earlier screenshot. You are always welcome to open a ticket with our team if things are not behaving how you expect.

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  000

  • June 22, 2021 15:59

  I did see that in the earlier screenshot. You are always welcome to open a ticket with our team if things are not behaving how you expect.

  
  :( ... oh, you know my experiences with they... 30 messages, 1 each 8 hours, last message (4 days after): "search a good SYS ADMIN" and of couse: nothing solved

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  cPRex Jurassic Moderator

  • June 22, 2021 17:57

  For that last ticket you submitted, as system administrator was the best way to go. For this issue, it does seem like there is an odd problem with the cPanel interface, so we can troubleshoot that.

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  000

  • June 22, 2021 19:47

  For that last ticket you submitted, as system administrator was the best way to go. For this issue, it does seem like there is an odd problem with the cPanel interface, so we can troubleshoot that.

  
  thanks master @cPRex, good news!, can you give to us (and others users), how we can fix the error?

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  cPRex Jurassic Moderator

  • June 22, 2021 19:49

  No - we would need to troubleshoot this problem on your server.

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  000

  • June 22, 2021 20:01

  No - we would need to troubleshoot this problem on your server.

  
  thanks, (three servers, one CentOS 7, other CentOS 8 and last is VPS CentOS 7 with cPanel TRIAL)

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