Customers subdomain shows as maindomain/subdomain

nyjimbo

• June 23, 2021 10:48

I have a customer that has about 25 active, normally functioning subdomains. He just added a new one and when he tries to use a browser to check it out, he sees the main domain/subdomain: The new subdomain is REDACTED.com If I use Chrome on a desktop it shows the site and subdomain in the address bar as normal. However if I use firefox, edge and others OR if certain customers use Chrome, they see otherdomain.com/REDACTED.com which is the main domain that the REDACTED site is subdomained under. I can't find anything different between this subdomain and the others. Anybody have a clue whats wrong ?

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  cPRex Jurassic Moderator

  • June 24, 2021 19:11

  Hey there! I removed the public domain information from your post for security reasons. I checked the domain on my end and I see that there is a 302 redirect that specifically calls the parent site as you are seeing in Firefox: # wget domain.com --2021-06-24 15:08:43-- http://domain.com/ Resolving domain.com (domain.com)... 1.2.3.4 Connecting to domain.com (domain.com)|1.2.3.4|:80... connected. HTTP request sent, awaiting response... 302 Found Location: https://www.parentdomain.com/domain.com/ [following] --2021-06-24 15:08:43-- https://www.parentdomain.com/domain.com/
  If I had to guess, and I do since I don't have access to the system, this seems like an https redirection issue or other SSL problem with the way the redirect to https is being handled, since if I specifically visit Domain.com I don't get the redirect to the parent domain.

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  HostNoc

  • June 25, 2021 14:04

  HI PLease check your subdodomain if ther is anyreditection set in .htaccess file which may cause this issue

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