Skip to main content

Getting a cannot read license file.

fredabila
It's been about three days I bought a license. Now when I'm logging in, it's showing me cannot read license file. When I check my IP on the verify page, it shows I have a license. What's wrong?

Comments

5 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! The first think to check is to try running this command on the server: /usr/local/cpanel/cpkeyclt
    If that doesn't resolve the issue, you'll need to reach out to our support team through a ticket to get this resolved.
    0
  • fredabila
    I have done that. It's telling me cannot read license file. I checked the verify site and it shows I have an active license. Free trial was even working and now I've bought license I can't access whm
    0
  • cPRex Jurassic Moderator
    It sounds like the license has locked for some reason. You'll have to reach out to our team to have that adjusted as there isn't a way to fix that over the forums.
    0
  • fredabila
    When I try to give a ticket and I enter my IP address and id it shows an error. I can't submit a ticket
    0
  • cPRex Jurassic Moderator
    If you aren't able to submit a ticket you can email cs@cpanel.net and that will put you in touch with our Customer Service team directly.
    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post