Cannot set dns TTL entry to anything other than 14400

I tried adding a new TXT record inside of the Zone Editor today, and for some reason if I used a TTL other than the default of 14400 seconds, I got the following error:

Error: The request failed. (Error ID: xf846e) Ask your hosting provider to research this error in cPanel & WHM"s main error log.

When I Googled that error id I found nothing at all. Looking in /usr/local/cpanel/logs/error_log I see this:

[2021-07-28 15:31:57 +0000] info [cpsrvd] version 11.96.0.14 online
Cpanel::Exception/(XID pesdrj) Zone is invalid: Line 43: TTL set to prior TTL (14400) at /usr/local/cpanel/Cpanel/ZoneFile/LineEdit.pm line 390.
    ...propagated at /usr/local/cpanel/Cpanel/Admin/Base.pm line 746.

at /usr/local/cpanel/Cpanel/Admin/Base.pm line 808.
    Cpanel::Admin::Base::handle_untrapped_exception("Cpanel::Admin::Modules::Cpanel::zone", "Zone is invalid: Line 43: TTL set to prior TTL (14400) at /us"...) called at /usr/local/cpanel/Cpanel/AdminBin/Server/Backend.pm line 157
    Cpanel::AdminBin::Server::Backend::run_admin_module("perl_module", "Cpanel::Admin::Modules::Cpanel::zone", "uid", 1002, "args", ARRAY(0x3916260), "function", "MASS_EDIT", ...) called at /usr/local/cpanel/Cpanel/AdminBin/Server.pm line 222
    Cpanel::AdminBin::Server::_request_handler(Cpanel::AdminBin::Server=HASH(0x3915e58), HASH(0x3916290), undef) called at /usr/local/cpanel/Cpanel/AdminBin/Server.pm line 123
    Cpanel::AdminBin::Server::__ANON__() called at /usr/local/cpanel/Cpanel/Try.pm line 193
    eval {...} called at /usr/local/cpanel/Cpanel/Try.pm line 193
    Cpanel::Try::try(CODE(0x3915fa8), "Cpanel::Exception::ProcessNotRunning", CODE(0x3916020)) called at /usr/local/cpanel/Cpanel/AdminBin/Server.pm line 126
    Cpanel::AdminBin::Server::handle_cpwrapd_request(Cpanel::AdminBin::Server=HASH(0x3915e58), HASH(0x3915cd8)) called at /usr/local/cpanel/Cpanel/Server.pm line 2456
    Cpanel::Server::handle_cpwrapd_connection(Cpanel::Server=HASH(0x373b068)) called at cpsrvd.pl line 1861
    cpanel::cpsrvd::_handle_unix_socket_connection("handle_cpwrapd_connection") called at cpsrvd.pl line 1114
    cpanel::cpsrvd::script() called at cpsrvd.pl line 435
Cpanel::Exception/(XID xf846e) Zone is invalid: Line 43: TTL set to prior TTL (14400) at /usr/local/cpanel/Cpanel/ZoneFile/LineEdit.pm line 390.
    ...propagated at /usr/local/cpanel/Cpanel/Admin/Base.pm line 746.

at /usr/local/cpanel/Cpanel/Admin/Base.pm line 808.
    Cpanel::Admin::Base::handle_untrapped_exception("Cpanel::Admin::Modules::Cpanel::zone", "Zone is invalid: Line 43: TTL set to prior TTL (14400) at /us"...) called at /usr/local/cpanel/Cpanel/AdminBin/Server/Backend.pm line 157
    Cpanel::AdminBin::Server::Backend::run_admin_module("perl_module", "Cpanel::Admin::Modules::Cpanel::zone", "uid", 1002, "args", ARRAY(0x39163b8), "function", "MASS_EDIT", ...) called at /usr/local/cpanel/Cpanel/AdminBin/Server.pm line 222
    Cpanel::AdminBin::Server::_request_handler(Cpanel::AdminBin::Server=HASH(0x3915f98), HASH(0x39163d0), undef) called at /usr/local/cpanel/Cpanel/AdminBin/Server.pm line 123
    Cpanel::AdminBin::Server::__ANON__() called at /usr/local/cpanel/Cpanel/Try.pm line 193
    eval {...} called at /usr/local/cpanel/Cpanel/Try.pm line 193
    Cpanel::Try::try(CODE(0x39160e8), "Cpanel::Exception::ProcessNotRunning", CODE(0x3916160)) called at /usr/local/cpanel/Cpanel/AdminBin/Server.pm line 126
    Cpanel::AdminBin::Server::handle_cpwrapd_request(Cpanel::AdminBin::Server=HASH(0x3915f98), HASH(0x3915e18)) called at /usr/local/cpanel/Cpanel/Server.pm line 2456
    Cpanel::Server::handle_cpwrapd_connection(Cpanel::Server=HASH(0x373b068)) called at cpsrvd.pl line 1861
    cpanel::cpsrvd::_handle_unix_socket_connection("handle_cpwrapd_connection") called at cpsrvd.pl line 1114
    cpanel::cpsrvd::script() called at cpsrvd.pl line 435

Same issue if I added it with the 14400 TTL and then tried to edit it. Thoughts? -Michael

cPRex Jurassic Moderator

August 02, 2021 16:38

Hey there! Can you check out this support article here? Are you running at least version 96.0.10 at this time?

mvandemar

August 02, 2021 18:23

Hey there! Can you check out this support article here?

So if I am reading this right, this is a bug, it's known, and it's being worked on? -Michael

August 02, 2021 18:31

That's correct!

sekstelefon

August 03, 2021 15:13

Hey, hey! Any news (ETA) when the bug will be fixed? I am also struggling with it to be honest :(

August 03, 2021 16:09

@sekstelefon - can you let me know what version of cPanel you're using?

nlaruelle

September 17, 2021 07:19

This workaround do not fix the issue for me on a brand new cPanel server : > grep TTL <(pdnsutil check-all-zones) PowerDNS, cPanel v98.0.7, CLOUDLINUX 7.9

cPJustinD

September 17, 2021 12:44

Hi there! What is the full output that you're getting from grep TTL <(pdnsutil check-all-zones)
?

Cannot set dns TTL entry to anything other than 14400

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