WHM Problem after Upgrading v98.0.2 (release)

ankeshanand

• August 04, 2021 05:33

I have recently Updated to release version 98.0.2 and after that WHM is not loading. Error: undef error - Failed to generate cache: undef error - Can't use an undefined value as a symbol reference at /usr/local/cpanel/whostmgr/docroot/templates/menu/command.tmpl line 9.
Is this a bug/problem in this release version? If so, is there any option I can downgrade to STABLE Release? I've updated Update preferences and ran upcp but No Luck!

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  cPRex Jurassic Moderator

  • August 04, 2021 13:37

  Hey man! This can happen if the update runs into issues. Can you try this to see if that resolves the problem? mv -iv /usr/local/cpanel/whostmgr/docroot/templates/menu/command.tmpl /root/command.tmpl.bak /scripts/upcp --sync
  

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  ankeshanand

  • August 04, 2021 18:22

  Hey man! This can happen if the update runs into issues. Can you try this to see if that resolves the problem? mv -iv /usr/local/cpanel/whostmgr/docroot/templates/menu/command.tmpl /root/command.tmpl.bak /scripts/upcp --sync
  

  
  I've already tried this and more similar things but the issue was not resolved. It seems to be only with version 11.98.0.2. I kept a Snapshot of the Cloud Server so I rolled back to 96.0.14 and the issue was resolved.

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  cPRex Jurassic Moderator

  • August 04, 2021 18:45

  Hmmmm...I haven't seen that come up with 98.0.2. I asked some other technicians as well and no one has seen this yet today. Any chance you could submit a ticket so we could do some testing?

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  ankeshanand

  • August 04, 2021 19:54

  Hmmmm...I haven't seen that come up with 98.0.2. I asked some other technicians as well and no one has seen this yet today. Any chance you could submit a ticket so we could do some testing?

  
  I kept a Snapshot of the Cloud Server so I rolled back to 96.0.14 and the issue was resolved.
  

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  cPRex Jurassic Moderator

  • August 04, 2021 19:54

  I did see that, but if we're not able to reproduce it on our side there isn't much we can do. If you can make a server that experiences this again we'd be happy to take a look.

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  ankeshanand

  • August 05, 2021 13:37

  I did see that, but if we're not able to reproduce it on our side there isn't much we can do. If you can make a server that experiences this again we'd be happy to take a look.

  
  Production Servers aren't meant for playing BTW!:-D

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