has an existing license

3awh

• August 06, 2021 19:19

I went to purchase a License but it said (xxx.xx.xxx.xx.xxx) has an existing license Do I have to cancel my Cpanel license from another seller before buying direct? Mitch

• 

  kodeslogic

  • August 07, 2021 08:36

  @3awh If you contact cPanel directly by opening a cs@cpanel.net they should be able to give you advice on the changeover.

  0
• 

  3awh

  • August 07, 2021 12:13

  Thanks, Canceled my old license and ordered a new one Mitch

  0
• 

  3awh

  • August 07, 2021 12:24

  I tried to create an account and it keeps saying: Wrong credentials and I made sure they were correct Tried to make a ticket and it wants me to log in. and I can't

  0
• 

  kodeslogic

  • August 07, 2021 14:49

  You are getting Wrong credentials error for

  0
• 

  3awh

  • August 07, 2021 16:46

  For the store login. If I try to make a ticket it goes to the same login and same problem

  0
• 

  3awh

  • August 07, 2021 22:34

  All Fixed thank you to all that replied Mitch

  0
• 

  cPRex Jurassic Moderator

  • August 09, 2021 13:12

  I'm glad that's working well. To answer the original question, yes, the license would need to be canceled from the original vendor before you can order a new one, as there can not be two licenses active for the same IP address at the same time.

  0

Please sign in to leave a comment.