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Server unresponsive

kralle
Hello So what we did yesterday is add a second IP via cpanel, now after a reboot it not respond anymore, only in rescue mode, i did google for hours but no fix found please help

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7 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! Unfortunately if the server is only responding in rescue mode, there are much deeper issues with the machine than the cPanel software. You'll want to contact your hosting provider directly as you'll likely need an admin to work directly with the machine on the console the fix the issues.
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  • ankeshanand
    Hello So what we did yesterday is add a second IP via cpanel, now after a reboot it not respond anymore, only in rescue mode, i did google for hours but no fix found please help

    Most likely, if its not booting or stuck in a Bootloop, Try the following: fsck.ext4 /dev/sda1
    (From Rescue Mode, Considering /dev/sda1 is the cPanel Installation and /boot Mount Point) If your server is able to bootup successfully but Network is not running and you are not able to connect to SSH port, Try KVM or VNC Viewer to access the Server Terminal and try the following: systemctl stop NetworkManager systemctl disable NetworkManager systemctl enable network.service systemctl start network.service
    If any Network starting error is seen, Let me know the journalctl log.
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  • hmaddy
    If the server is not booting then check the kernel. Replace the kernel to old one from rescue mode and try to boot. Also check filesystems are not in read only mode.
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  • kodeslogic
    @kralle If you have managed a server, your server provider support team can help you bring the server back online. If it is an unmanaged server then you may try to reach the certified
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  • kralle
    Sorry guys i think i did not explain it very well... so what i have done is simply add some NEW (second) ip via cpanel, then i did reboot it, and it will not come up properly. In rescue mode it does, so i guess cpanel f** up some file
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  • cPRex Jurassic Moderator
    There isn't anything you can do in the WHM interface that will break a server bad enough to the point where it requires rescue mode. You'll still need to work with your host or admin to see what the issue may be.
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  • ankeshanand
    Sorry guys i think i did not explain it very well... so what i have done is simply add some NEW (second) ip via cpanel, then i did reboot it, and it will not come up properly. In rescue mode it does, so i guess cpanel f** up some file

    From what you described, It seems like Server is booting successfuly and there is an error in Network. Get KVM Access to the Server and do the following: nano /etc/ips
    Remove the ipyou added from this. Then, service ipaliases restart /scripts/rebuildippool
    Check if server come back online and let me know! At this point, cPanel could not help you as system is not booting up. Best choice is either contact your Datacenter for direct access like KVM or VNC to Server or Hire a cP Expert.
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