Skip to main content
cPanel Technical Support has been heavily impacted by hurricane Beryl and our ability to respond to tickets has been hindered as a result. We appreciate your understanding and patience as we address these delays.

Transfer accounts from directadmin

Comments

7 comments

  • ankeshanand
    Connection refused refers to Firewall problems or IP Address banned problem or Port not opened. Kindly check any other firewall like DC Firewall or ufw blocking the port from public access or the Select Machine IP is banned from accessing the server. Alternatively, also check if port is opened and reachable by Other machines
    0
  • jdn1976
    Connection refused refers to Firewall problems or IP Address banned problem or Port not opened. Kindly check any other firewall like DC Firewall or ufw blocking the port from public access or the Select Machine IP is banned from accessing the server. Alternatively, also check if port is opened and reachable by Other machines

    Like I said I already disable the CSF on both servers. I also add the IP address of the server on CSF and the port 19000 is set as open on firewall. For example if I access on transfer tool using root (default) shows the error: (XID svtfjd) The system failed to connect to "xxx.xxx.xxx.50" on port "19000" because of an error: Connection refused Failed to establish session and parse security token: 599 Internal Exception (Could not connect to 'xxx.xxx.xxx.50:2087': No route to host ) at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/cPanel/PublicAPI.pm line 526. to access to ssh on directadmin server i use ssh -p19000 root@xxx.xxx.xxx.50 but to access to directadmin panel i use another user. and when I use this user shows: (XID ghqh7h) The system failed to connect to "xxx.xxx.xxx.50" on port "19000" because of an error: Connection refused So are you saying that could be a datacenter issue?
    0
  • cPRex Jurassic Moderator
    Are you able to make an SSH connection from the command line of the cPanel server to the DirectAdmin server? If that isn't working, the Transfer Tool will also not work properly.
    0
  • ankeshanand
    Try this: traceroute -T -p (Your Port) XXX.XXX.XXX.XXX
    It will show you where the Connection gets refused. If it gets completed in the first steps only, It means that Your Server or Datacenter is blocking the connection and if it ends after reaching the remote server, It means remote server is blocking the connection
    0
  • jdn1976
    Are you able to make an SSH connection from the command line of the cPanel server to the DirectAdmin server? If that isn't working, the Transfer Tool will also not work properly.

    The DirectAdmin server access to SSH on cpanel server, but the cpanel server is not able to access to SSH directadmin server. Return the error: Segmentation fault (core dumped) I try with CSF disabled.
    0
  • jdn1976
    Try this: traceroute -T -p (Your Port) XXX.XXX.XXX.XXX
    It will show you where the Connection gets refused. If it gets completed in the first steps only, It means that Your Server or Datacenter is blocking the connection and if it ends after reaching the remote server, It means remote server is blocking the connection

    I made the traceroute test, and reach to the directadmin server. Is not seems to be a route issue.
    0
  • cPRex Jurassic Moderator
    A core dump from the SSH process? That doesn't seem good, so there could be something else going on with the cPanel machine. If you continue to get core dumps you may want to check /var/log/messages to see if there are some overall issues with SSH on the system, or you can troubleshoot the core dump file itself:
    0

Please sign in to leave a comment.