DNS issues after Transfer

Timmy.S

• August 20, 2021 10:32

Using the Transfer tool the site was migrated from one server to another. There was no issues with the transfer, however the site would not come online from the new server. This is an issue with the specific site that the developer has caused but to resolve the issues the original location was unsuspended and and the DNS entries manually rolled back to get the site online. The transfer destination account was disabled so that we could review the settings prior to understanding the cause of the failure. A month later the DNS for that site seems to have refreshed to point to the suspended destination server. Is there something in the transfer tool that could have caused this issue?

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  cPRex Jurassic Moderator

  • August 20, 2021 15:48

  Hey there! There isn't anything in the Transfer Tool that would cause the type of behavior you described. If you used the Live Transfer option in the tool (Transfer Tool | cPanel & WHM Documentation) that will proxy the DNS and server request from the Source to the Destination machine, but it is not something that would change or reset after a month.

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  Timmy.S

  • September 01, 2021 20:14

  Sorry for the delayed reply. Thank you for the response. I had reviewed the information and was trying to find a reason for this behavior and it may have been an oversight in switching the DNS back once the transfer had failed. Thanks

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  Ashstyles

  • September 17, 2021 10:34

  Whenever you will do migration from one server to another with the help of any plugin it will disturb your DNS record. I also did the same for my website "

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