Skip to main content

Autoresponders not transferred

did-vmonroig
Hello! We're migrating an old cPanel server to a new pair (standard + linked mail node), using express transfers. One of the accounts has autoresponders, that weren't transferred to standard or linked server, generating errors in every mail: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: pipe to |/usr/local/cpanel/bin/autorespond contabilidad@domain.tld /home/account/.autorespond generated by contabilidad@domain.tld pipe to |/usr/local/cpanel/bin/autorespond operaciones@domain.tld /home/account/.autorespond generated by operaciones@domain.tld The following text was generated during the delivery attempts: ------ pipe to |/usr/local/cpanel/bin/autorespond contabilidad@domain.tld /home/account/.autorespond generated by contabilidad@domain.tld ------ [2021-08-30 09:24:48 +0200] info [autorespond] Failed to read response template /home/account/.autorespond/contabilidad@domain.tld: No such file or directory ------ pipe to |/usr/local/cpanel/bin/autorespond operaciones@domain.tld /home/account/.autorespond generated by operaciones@domain.tld ------ [2021-08-30 09:24:48 +0200] info [autorespond] Failed to read response template /home/account/.autorespond/operaciones@domain.tld: No such file or directory
Doing an rsync from old server /home/account/.autorespond to linked mail server seems to be enough to solve it. Is this expected behavior? Thanks!

Comments

5 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! I performed a test transfer on my end and the autoresponders were moved properly. Can you tell me more about the link setup you have? Were you migrating from a server that was using a linked node *to* a server that was using a linked node? I'd like to try and accurately replicate that portion of the issue as well.
    0
  • did-vmonroig
    Were you migrating from a server that was using a linked node *to* a server that was using a linked node? I'd like to try and accurately replicate that portion of the issue as well.

    Sorry for the misunderstanding... I'm migrating from standalone to a new one with linked node.
    0
  • cPRex Jurassic Moderator
    No need to apologize at all - I just wanted to make sure my test environment was as accurate as possible. I tried this on my end and still could not reproduce that issue. It might be best to submit a ticket to our team so we can dig into that problem in your environment and see what is going on. If you are able to submit a ticket, please post the number here so I can follow along and make sure this thread stays updated.
    0
  • did-vmonroig
    We're transferring about a hundred accounts. Some more of them will have autoresponders for sure. As this one was not under my direct control I prefer to wait for another one. If same problem shows I'll open a ticket. As always, thanks for your support.
    0
  • did-vmonroig
    This is still happening in every account with autoresponders. I think that could be related to source server version, 86.0.40. Any other thought or may I open a ticket?
    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post