Version 98.0.8 - Update Failed

Gavster

• September 24, 2021 19:04

Hi All - Latest update on my box is failing - I'm seeing this in the logs: [2021-09-24 23:32:14 +0000] ***** FATAL: Failed to stage "cpanel changes" because of an error: Failed to deserialize staged_files and digest_lookup from: /var/tmp/29897.ANEL_SCRIPTS_UPDATENOW_STATIC_CPANELSYNC__.52355f0f.tmp because of an error: (XID epqknc) The system tried to parse a [asis,JSON] buffer from the caller "(eval)", but the [asis,JSON] parser received no data. at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 53469. Contents of /etc/cpupdate.conf: CPANEL=release RPMUP=daily SARULESUP=daily STAGING_DIR=/usr/local/cpanel UPDATES=daily Has anyone else seen this problem? If so, were you able to fix it?

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  devil2580

  • September 25, 2021 13:44

  Hi Hope you are well you can check the following article : Finding the error in a cPanel & WHM update failure Feel free to contact us for more help.

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  ankeshanand

  • September 25, 2021 17:54

  It is always recommended by me to set UPDATES=manual in production Servers. You can Try the following: /scripts/upcp --force
  which will fix the error. If the Server is already on the new cPanel Version and you have problems with Server, Try: /scripts/upcp --sync
  which will Sync cPanel Files with the Same Version.

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  andrew.n

  • September 25, 2021 18:09

  @Gavster this could be due to various reasons. If cPanel force update doesn't solve the issue the best if you

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  cPRex Jurassic Moderator

  • September 27, 2021 13:23

  It is always recommended by me to set UPDATES=manual in production Servers.

  
  We definitely don't recommend doing this as that means users have to manually update their systems. Choosing Stable or Release is more than enough for most users to have a fully-functioning system, but also ensure they are getting the latest security udpates. As for the update error, when we've seen that in the past it is related to missing downloads happening earlier in the update. I'd recommend checking the firewall settings on the machine to ensure there are no connection issues. Running this command may give you more output that is relevant to the issue: /scripts/upcp --force | grep -Ei "(fail|error)"
  

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