Account can't be terminated

cmakin

• October 12, 2021 09:43

cPanel version - v98.0.9 I can't terminate an account. The following error occurs. Hook denied execution of killacct: Failed to handle event Accounts::Remove. Error: We trust you have received the usual lecture from the local System Administrator. It usually boils down to these three things: #1) Respect the privacy of others. #2) Think before you type. #3) With great power comes great responsibility. sudo: no tty present and no askpass program specified Password change aborted. Any Ideas? Regards Craig

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  cPRex Jurassic Moderator

  • October 12, 2021 15:04

  Hey there! Do you see anything inside the /usr/local/cpanel/logs/error_log file on the system when you attempt to remove the account? That would likely give you more details on what may be causing the issue.

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  cmakin

  • October 12, 2021 15:45

  Hi I don't see anything relevant to todays error, the last entry in the error_log is 23-Apr-2021

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  cPRex Jurassic Moderator

  • October 12, 2021 16:02

  We might need some more advanced tools, like stracing the account termination process. Feel free to submit a ticket to our team and we can check this out - just post the ticket number here so I can follow along.

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  cmakin

  • October 12, 2021 16:26

  94372689

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  cPRex Jurassic Moderator

  • October 12, 2021 16:48

  Thanks for that - I'm following along with that on my end now as well.

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  cmakin

  • October 13, 2021 06:53

  If this helps anyone, I had to disable Wordpress Toolkit in Manage Hooks Accounts Remove:: /usr/local/cpanel/3rdparty/wp-toolkit/bin/handle-event. WP Toolkit was no longer on the server.

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  Daniel12345

  • October 13, 2021 18:28

  Good day, cmakin! Thank you for updating this thread with the solution. I will go ahead and mark this thread as solved.

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